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ReadyNas Insight not able to connect

adrien60
Tutor

ReadyNas Insight not able to connect

Hello,

 

I just installed ReadyNas Insight on my android phone.

But unfortunately it detects my ReadyNas 104, but when i try to connect, it gives me an error message "unable to connect".

 

I can access admin page with my browser, so I don't know why the app can't connect.

 

Is there any log file I can inspect ?

Model: RN104|ReadyNAS 100 Series
Message 1 of 11

Accepted Solutions
Keith_N
NETGEAR Expert

Re: ReadyNas Insight not able to connect

Ready NAS's need to be on 6.8 in order to be seen under Insight.

Ready NAS's that support insight need to be models RN422 or higher to use insight with them.

View solution in original post

Message 10 of 11

All Replies
mdgm-ntgr
NETGEAR Employee Retired

Re: ReadyNas Insight not able to connect

Which firmware version are you running on your NAS?

Message 2 of 11
adrien60
Tutor

Re: ReadyNas Insight not able to connect

I'm running last one, 6.6.1

 

When I connec tto admin page with browser, I see traffic going in port 443, but not when I use app.

Message 3 of 11
nsne
Virtuoso

Re: ReadyNas Insight not able to connect

I'm seeing the same behavior. 314 running 6.6.1.

Message 4 of 11
mdgm-ntgr
NETGEAR Employee Retired

Re: ReadyNas Insight not able to connect

I checked with a colleague who has an Android device and it's working fine for him.


So we'd need more details about your Android device e.g. which version of Android you're running and perhaps also your network setup to get an idea of what's going on.

It would be good if you could send in your logs (see the Sending Logs link in my sig).

Message 5 of 11
adrien60
Tutor

Re: ReadyNas Insight not able to connect

I'm using a Nexus 5, with android AOSP 7.1.1 custom ROM.

 

Do you know which port the app is using to connect to NAS ?

Message 6 of 11
nsne
Virtuoso

Re: ReadyNas Insight not able to connect

You're right, @mdgm-ntgr. Unhelpfully forgot to include system info. I'm running the current Insight beta on an iPhone 7 with iOS 10.2.1.

Message 7 of 11
kohdee
NETGEAR Expert

Re: ReadyNas Insight not able to connect

Did this ever get resolved?

Message 8 of 11
adrien60
Tutor

Re: ReadyNas Insight not able to connect

Hello,

 

Yes, it was because my NAS has his two ethernet interfaces plugged in two different networks.

Then it has two different IPs.

 

When the app discover the NAS, it try to connect to the NAS using randomly one of the two IPs, but as my smartphone is connected to only one of the two networks, it can reach only one of the two IPs.

 

Anyway, this is not a problem anymore, as the new ReadyNAS APP (Insight V3) is not compatible with the Redaynas 100-Series...

Message 9 of 11
Keith_N
NETGEAR Expert

Re: ReadyNas Insight not able to connect

Ready NAS's need to be on 6.8 in order to be seen under Insight.

Ready NAS's that support insight need to be models RN422 or higher to use insight with them.

Message 10 of 11
johngm
NETGEAR Employee Retired

Re: ReadyNas Insight not able to connect

Actually its ReadyNAS OS 6.8 and   RN2XX or above.   

Message 11 of 11
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