I had previously removed one (1) device from my network and recently added it back with the only difference besides it's physical location on the network being the Device Name. Since doing so I have recieved emails about the imminent expiration of "free with purchase" device credit yet the Insight Cloud Portal shows my Device Credit Package isn't due to expire for another year. Is this some default mode bug that can't recognize a registered device that was relocated after a short period of disuse? Will the emails stop after the expirion date mentioned? Why can't Insight recognize the device has been allocated a credit? Why am I not getting this sort of notification for all the devices on my network since they were purchased at the same time?
If you can, can you enable technical support mode on the top right of your Insight account page. After enabling, can you send me a private message with the Insight account email in use. I can take a look at the account and see what the issue is.
