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Orbi WiFi 7 RBE973
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Re: ERROR: can't get kernel image!

MM_tech
Follower

ERROR: can't get kernel image!

Hi, 

 

Overnight switch malfunction. I managed to connect to the switch with miniUSB console port using HyperTerminal port 23. I switched off/on couple of times. This is the error logs i get. 😞 

 

Please help. I am attaching the pictures of switch too. 

 

"

U-Boot 2012.10-00205-gef56c5f (Jan 01 2016 - 14:02:15)VerNo=1.0.0.7

 

UBIFS error (pid 0): ubifs_get_sb: cannot open "ubi:fs", error -19
UBIFS error (pid 0): ubifs_mount: Error reading superblock on volume 'ubi:fs' er
rno=-19!

ubifsmount - mount UBIFS volume

Usage:
ubifsmount <volume-name>
- mount 'volume-name' volume
UBIFS not mounted, use ubifs mount to mount volume first!
ubifsload - load file from an UBIFS filesystem

Usage:
ubifsload <addr> <filename> [bytes]
- load file 'filename' to address 'addr'
Wrong Image Format for bootm command
ERROR: can't get kernel image!
ERROR: can't get kernel image!
done
UBIFS not mounted, use ubifs mount to mount volume first!
ubifsload - load file from an UBIFS filesystem

Usage:
ubifsload <addr> <filename> [bytes]
- load file 'filename' to address 'addr'
Wrong Image Format for bootm command
ERROR: can't get kernel image!
Saving Environment to SPI Flash...
done
UBIFS not mounted, use ubifs mount to mount volume first!
ubifsload - load file from an UBIFS filesystem

Usage:
ubifsload <addr> <filename> [bytes]
- load file 'filename' to address 'addr'
Wrong Image Format for bootm command
ERROR: can't get kernel image!
ERROR: Ethernet external port not connected
at bcmiproc_eth.c:125/bcmiproc_eth_open()
Wrong Image Format for bootm command
ERROR: can't get kernel image!"

 

Thank you 

 

MM

Model: GSM4352S | M4300-52GStackable Managed Switch with 48x1G and 4x10G including 2x10GBASE-T and 2xSFP+ Layer 3
Message 1 of 2
DaneA
NETGEAR Employee Retired

Re: ERROR: can't get kernel image!

Hi @MM_tech,

 

Welcome to the community! 🙂 

 

Kindly access the article below and follow the initial steps but select option 9, to try to activate a backup image.  If ever this works then the firmware image is corrupted on the now non-active partition. 

 

M4300 - Resetting to factory default using the boot menu

 

Let us know how it goes. 

 

If ever your concern has been addressed or resolved, I encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The NETGEAR Community looks forward to hearing from you and being a helpful resource in the future!

 

 

Regards,

 

DaneA

NETGEAR Community Team

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