GS724TPv2 won't factory reset

[csteward]

I have reset before, but now it won't. I pushed in the factory reset button for 5 seconds and nothing happens (before it would flash the lights) and the Power light is amber.

This switch hasn't even been used yet, it was a spare.

Please help. I would hate to think it never got to be used, especially now that I need it.

Thanks,

Conrad

[schumaku · Accepted solution]

One of the good points is that these switches are coming with worry-free limited lifetime warranty*, online technical chat support and Next Business Day (NBD) replacement for the original buyer having registered the device.

Head to https://my.netgear.com/ , select the switch/serial number registered by [View Product] and then [Request Hardware Support].

* This product comes with a limited warranty that is valid only if purchased from a NETGEAR authorized reseller, and covers unmodified hardware, fans and internal power supplies – not software or external power supplies, and requires product registration at https://www.netgear.com/business/registration within 90 days of purchase; see https://www.netgear.com/about/warranty for details. Intended for indoor use only.

[schumaku · Accepted solution]

One of the good points is that these switches are coming with worry-free limited lifetime warranty*, online technical chat support and Next Business Day (NBD) replacement for the original buyer having registered the device.

Head to https://my.netgear.com/ , select the switch/serial number registered by [View Product] and then [Request Hardware Support].

* This product comes with a limited warranty that is valid only if purchased from a NETGEAR authorized reseller, and covers unmodified hardware, fans and internal power supplies – not software or external power supplies, and requires product registration at https://www.netgear.com/business/registration within 90 days of purchase; see https://www.netgear.com/about/warranty for details. Intended for indoor use only.

[csteward]

Thank you Schumaku. I have done as you suggested.

Conrad

[schumaku]

Hello Conrad,

In the past, some great community members showed on how these switches can be connected to the serial console/UART - i -guess- this is very similar with the GS724Tv2, GS724TPv2, ... in case these are acquired second hand so the warranty does not cover an exchange:

https://www.dutn.nl/repairs/reparaties_gs724t.html

-Kurt (short Konrad)

[schumaku]

@LaurentMa can you please jump in on this thread here, too?

[csteward]

Netgear sent me a support case.

Thanks again.