GSM7352S Cannot create LAG? License is missing?

[prodigerati]

After updating firmware I cannot create new LAG using the web interface. I get a javascript error that says "Error! cannot create LAG_10..."

I noticed the license is also blank and doesn't have LAG listed as a service:

License Key
	License Date NA License Copy 0 License Status Inactive Description License key is not present.

License Features
	IGMP MCAST PIMDM DVMRP PIMSM OSPFV3 IPV6

How do I fix this issue?

[DaneA]

Hi prodigerati,

Have you tried using other browsers like Firefox or Safari to access the web-GUI then configure LAG on the GSM7352S?

Have you tried using other PCs as well?

Regards,

DaneA
NETGEAR Community Team

[prodigerati]

Safari, Chrome, IE, Firefox all give me the same error:

Error! Failed to Set 'Admin Mode' with 'Enable'
Error! Failed to Set 'Hash Mode' with 'Src IP and Src TCP/UDP Port fields'
Error! Failed to Set 'STP Mode' with 'Enable'

...

Firmware 8.0.3.49

[DaneA]

Hi prodigerati,

I believe this is the same GSM7352S switch from your other recent posts.  Since you were able to access the GSM7352S web-GUI, have you tried to perform a factory reset?  On the web-GUI, kindly go to Maintenance > Reset > Factory Default.

If you are unable to perform factory reset via the web-GUI, kindly have a console access on the GSM7352S and issue the CLI command: clear config to factory reset the GSM7352S then reconfigure it from scratch.

Regards,

DaneA

NETGEAR Community Team

[prodigerati]

Yes this is the same unit. Once I logged into the Web-GUI I did a factory reset. Should I try another factory reset or do a reset via console?

Thanks,

[DaneA]

Hi prodigerati,

I believe that the GSM7352S supports dual configuration.  Kindly try to upload the latest firmware on image2 then activate image2 then factory reset the switch.  After that, configure the switch from scratch and check if same problem will occur.

Regards,

DaneA

NETGEAR Community Team