× NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Orbi WiFi 7 RBE973
Reply

GSS116E Power Failure

micdousmi
Aspirant

GSS116E Power Failure

Woke up this morning and the power was out on my GSS116E.  It was working fine last night when I went to bed.  I unplugged it and plugged it back in and the power light does not come on and the lights just quickly flash.  Hardware is under a lifetime warranty and chat support, but I can't get connected with anyone.  Thanks in advance for any support.

Message 1 of 6
FURRYe38
Guru

Re: GSS116E Power Failure

Tried a factory reset with all LAN cables disconnected from the switch? 

Power cycled OFF for 1 minute with out all LAN cables connected to the switch?

 

@ErwinL 

@ReneD 

@BrianL 

@MrJoshW 

Message 2 of 6
MrJoshW
NETGEAR Expert

Re: GSS116E Power Failure

Hello,

 

Please send me a private message with your email the device is registered to and I'll have someone reach out to assist. 

Message 3 of 6
micdousmi
Aspirant

Re: GSS116E Power Failure

Yes, tried to factory reset with all cabled disconnected.

 

Also, powered off, tried various outlets and event tested the power adapter with a power meter and its draws power.

Message 4 of 6
FURRYe38
Guru

Re: GSS116E Power Failure

Ok. Please make contact with the forum moderator. 

Good Luck.

Message 5 of 6
schumaku
Guru

Re: GSS116E Power Failure

Leaving alone this is a Plus switch, not a Managed switch (I'll request a mod to move this thread accordingly to the appropriate section). The formal way goes over https://my.netgear.com/ -> [Request Hardware Support] 

 

The same applies to the Limited lifetime* warranty and lifetime support chat - the same channel should be used. -> [Get Support]

Message 6 of 6
Top Contributors
Discussion stats
  • 5 replies
  • 665 views
  • 3 kudos
  • 4 in conversation
Announcements