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Re: JGS524Ev2 Password reset assistance
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JGS524Ev2 Password reset assistance
I've misplaced the password for my swtich and need to reset it. When I load the configuration utility I'm not able to factory reset it as it requires the password to do so.
Is there a physical way or process to follow to reset the switch without the utility?
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Re: JGS524Ev2 Password reset assistance
Hi scottbeattie,
Welcome to the community! 🙂
I believe there is a factory reset hole wherein you need to use a paper clip to press the reset button inside it for about 30 seconds. Have you already tried that?
Regards,
DaneA
NETGEAR Community Team
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Re: JGS524Ev2 Password reset assistance
So I've tried thesde steps;
1 - pin reset to over 30 secs with power on, no result
2 - pull power out, hold reset button in, plug in power wait 10 secs
any other tips?
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Re: JGS524Ev2 Password reset assistance
Hello scottbeattie,
Please try this:
How do I log into the switch if I lost my password?
From the configuration utility, select the switch and use the serial number (printed on the bottom product label of the switch) as the password. Once logged into the switch, reset the password.
Source: http://kb.netgear.com/app/answers/detail/a_id/12048/~/prosafe-plus-switches-faq
Hope this helps.
Regards,
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Re: JGS524Ev2 Password reset assistance
I've tried this also ... the serial number is not accepted as the password.
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Re: JGS524Ev2 Password reset assistance
Hello scottbeattie,
What's the version of the Prosafe Plus utility are you using?
Regards,
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Re: JGS524Ev2 Password reset assistance
from the stickers on the back of the switch;
HW JGS524E V2
SW 2.0.0.31 (although may have updated firmware since factory)
MAC .....
SERIAL 3KH2495800438
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Re: JGS524Ev2 Password reset assistance
I downloaded the latest version of the software today.
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Re: JGS524Ev2 Password reset assistance
Hi scottbeattie,
Here are my follow-up questions:
a. Are you using the latest ProSAFE Plus Configuration Utility v2.3.5? If not yet, you may download it here.
b. Have you tried using other PC/s or laptop/s to isolate the problem?
Try these steps below:
NETGEAR Community Team