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Orbi WiFi 7 RBE973

Re: M4300-96X ProSAFE 96-port 10G, Ports Physical Status Unknown & Detach

Laurent_G
Initiate

M4300-96X ProSAFE 96-port 10G, Ports Physical Status Unknown & Detach

Hello,

 

Product NameM4300-96X ProSAFE 96-port 10G, 12.0.17.7, B1.0.0.16

 

The module on slot 1 in switch is greyed out all the time in "Device View", I tried different slots and that doesn't change anything.

Laurent_G_0-1663836034246.png

And all ports are in physical status Unknown and Link Status Detach:

 

Laurent_G_1-1663836124115.png

The same module on other switch of the same model version and firmware, I don't have this issue like we can see below on slot 1:

Laurent_G_3-1663836614202.png

In the stack-port configuration every port is in Ethernet mode:

Laurent_G_4-1663836708027.png

I can never make any port in link status UP with this module on that specific switch... 

Could I get some help?

 

Message 1 of 3

Accepted Solutions
Laurent_G
Initiate

Re: M4300-96X ProSAFE 96-port 10G, Ports Physical Status Unknown & Detach

I found where was the problem. 

The status of the slot was mismatch in Management -> Slot Configuration 

There was a different model connected before. 
Just delated the old one and I chose the correct one fixed the problem.

 

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Message 3 of 3

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DaneA
NETGEAR Employee Retired

Re: M4300-96X ProSAFE 96-port 10G, Ports Physical Status Unknown & Detach

@Laurent_G,

 

Welcome to the community! 🙂

 

Since you mentioned that you encountered no issue when you tried the same module on other switch of the same version & firmware, it is possible that there is a hardware fault on the M4300-96X wherein slot 1 is greyed out all the time.  I suggest that you open a support ticket with NETGEAR Support here at anytime for further investigation.

 

 

Regards,

 

DaneA
NETGEAR Community Team

Message 2 of 3
Laurent_G
Initiate

Re: M4300-96X ProSAFE 96-port 10G, Ports Physical Status Unknown & Detach

I found where was the problem. 

The status of the slot was mismatch in Management -> Slot Configuration 

There was a different model connected before. 
Just delated the old one and I chose the correct one fixed the problem.

 

Message 3 of 3
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