M4300-96X ProSAFE 96-port 10G, Ports Physical Status Unknown & Detach

[Laurent_G]

Hello,

Product Name

M4300-96X ProSAFE 96-port 10G, 12.0.17.7, B1.0.0.16

The module on slot 1 in switch is greyed out all the time in "Device View", I tried different slots and that doesn't change anything.

And all ports are in physical status Unknown and Link Status Detach:

The same module on other switch of the same model version and firmware, I don't have this issue like we can see below on slot 1:

In the stack-port configuration every port is in Ethernet mode:

I can never make any port in link status UP with this module on that specific switch... 

Could I get some help?

[Laurent_G · Accepted solution]

I found where was the problem. 

The status of the slot was mismatch in Management -> Slot Configuration 

There was a different model connected before. 
Just delated the old one and I chose the correct one fixed the problem.

[DaneA]

@Laurent_G,

Welcome to the community! 🙂

Since you mentioned that you encountered no issue when you tried the same module on other switch of the same version & firmware, it is possible that there is a hardware fault on the M4300-96X wherein slot 1 is greyed out all the time.  I suggest that you open a support ticket with NETGEAR Support here at anytime for further investigation.

Regards,

DaneA
NETGEAR Community Team

[Laurent_G · Accepted solution]

I found where was the problem. 

The status of the slot was mismatch in Management -> Slot Configuration 

There was a different model connected before. 
Just delated the old one and I chose the correct one fixed the problem.