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Re: M4300 Stack freeze issue

GraysonP
Aspirant

M4300 Stack freeze issue

Hi
I need help with M4300 stack.

We have two M4300 connected to one stack.
Firmware version 12.0.9.4.
Every 14 days stack is freezing and all traffic is blocked.
Both members of the stack display that they are stack master.
After restart problem is coming back after 14 days.
Any ideas ??

Model: XSM4324S|M4300-12X12F - Stackable Managed Switch with 24x10G including 12x10GBASE-T and 12xSFP+ Layer 3
Message 1 of 13
jacky_zhw
Tutor

Re: M4300 Stack freeze issue

Hi GraysonP,

 

Welcome to netgear community.
Are your two management switches M4300-12X2F?

Could you please provide me with "tech support" ?  it will be very helpful to check to find the casue of the issue you are facing.

 

The following link will guide you how to export "tech support":

https://kb.netgear.com/31439/How-do-I-send-diagnostic-files-from-my-Managed-Switch-to-NETGEAR-commun...

Model: XSM4324S|M4300-12X12F - Stackable Managed Switch with 24x10G including 12x10GBASE-T and 12xSFP+ Layer 3
Message 2 of 13
GraysonP
Aspirant

Re: M4300 Stack freeze issue

Requested log in attachment.

Model: XSM4324S|M4300-12X12F - Stackable Managed Switch with 24x10G including 12x10GBASE-T and 12xSFP+ Layer 3
Message 3 of 13
GraysonP
Aspirant

Re: M4300 Stack freeze issue

How can I upload this file for You?

I cant upload any other format than "jpg".

Model: XSM4324S|M4300-12X12F - Stackable Managed Switch with 24x10G including 12x10GBASE-T and 12xSFP+ Layer 3
Message 4 of 13
jacky_zhw
Tutor

Re: M4300 Stack freeze issue

Hi GraysonP,

 

Please refer to the screenshot below.

 

Message 5 of 13
GraysonP
Aspirant

Re: M4300 Stack freeze issue

Its to much information to send this in JPG.

Can I send You link to Google Drive via private message?

Model: XSM4324S|M4300-12X12F - Stackable Managed Switch with 24x10G including 12x10GBASE-T and 12xSFP+ Layer 3
Message 6 of 13
GraysonP
Aspirant

Re: M4300 Stack freeze issue

Im sending screen with error during upload file using "Choose file"

Message 7 of 13
jacky_zhw
Tutor

Re: M4300 Stack freeze issue

Hi  GraysonP,

 

I do n’t know why the file ca n’t be uploaded, I will build a stack environment to see if the issue can be reproduced.

Message 8 of 13
GraysonP
Aspirant

Re: M4300 Stack freeze issue

Have You seen the logs which I sent to You in private message?

 

Model: XSM4324S|M4300-12X12F - Stackable Managed Switch with 24x10G including 12x10GBASE-T and 12xSFP+ Layer 3
Message 9 of 13
jacky_zhw
Tutor

Re: M4300 Stack freeze issue

Hi GraysonP,

 

I didn't see your private message.

Message 10 of 13
GraysonP
Aspirant

Re: M4300 Stack freeze issue

How can I send You log file to verification? 

Model: XSM4324S|M4300-12X12F - Stackable Managed Switch with 24x10G including 12x10GBASE-T and 12xSFP+ Layer 3
Message 11 of 13
GraysonP
Aspirant

Re: M4300 Stack freeze issue

Hi,

 

How can I send You a log?

 

Model: XSM4324S|M4300-12X12F - Stackable Managed Switch with 24x10G including 12x10GBASE-T and 12xSFP+ Layer 3
Message 12 of 13
jacky_zhw
Tutor

Re: M4300 Stack freeze issue

Hi GraysonP,

 

If you are convenient, you can send the tech support file to the place I specified. The contact information has been sent to you by private message.

I see if I can find the root cause of the issue through the tech support file, but I cannot guarantee that the root cause of the issue can be found. At the same time, we have set up an environment to observe.

Message 13 of 13
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