Re: M4300 don' boot

brice76 · ‎2020-06-12

hello

mi switch don't boot, i think is an Erase Permanent Storage issue

how i can put an image in mi switch ?

U-Boot 2012.10-00205-gef56c5f (Jan 01 2016 - 14:02:15)VerNo=1.0.0.7

UBIFS error (pid 0): ubifs_get_sb: cannot open "ubi:fs", error -19
UBIFS error (pid 0): ubifs_mount: Error reading superblock on volume 'ubi:fs' errno=-19!

ubifsmount - mount UBIFS volume

Usage:
ubifsmount <volume-name>
- mount 'volume-name' volume
UBIFS not mounted, use ubifs mount to mount volume first!
ubifsload - load file from an UBIFS filesystem

Usage:
ubifsload <addr> <filename> [bytes]
- load file 'filename' to address 'addr'
Wrong Image Format for bootm command
ERROR: can't get kernel image!
Saving Environment to SPI Flash...
done
UBIFS not mounted, use ubifs mount to mount volume first!
ubifsload - load file from an UBIFS filesystem

Usage:
ubifsload <addr> <filename> [bytes]
- load file 'filename' to address 'addr'
Wrong Image Format for bootm command
ERROR: can't get kernel image!
ETH LINK UP: 1000FD
BOOTP broadcast 1
BOOTP broadcast 2
BOOTP broadcast 3
BOOTP broadcast 4
BOOTP broadcast 5

Retry count exceeded; starting again

msi · ‎2020-06-14

In my oppinion that's definitely a case where you should reach out to Netgear and open a case on my Netgear. That switch - unless you are not the original/first owner - is covered by a lifetime warranty.

Although that could be restorable, it points into corrupted flash. IMO not worth the hassel. This can happen but its fortunately something with rare occurence that I haven't had this happen on any of our M4300 here. But that's where the lifetime warranty is for. 🙂

brice76 · ‎2020-06-23

nothing work on support 😞

msi · ‎2020-06-26

Your message is to short to help you any further 😕

Didn't they react upon your request, or were you unable to open a case? You need to register the switch, then open a chat request. I've done it a couple of times and never had any issues. Please tell us what issues you are encountering.