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Orbi WiFi 7 RBE973
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M4300 stacked - The system is restarting due to inconsistent state 24 in file: osapi_task.c line 213

marcinko
Aspirant
Aspirant
‎2020-01-15 08:21 AM
‎2020-01-15 08:21 AM

M4300 stacked - The system is restarting due to inconsistent state 24 in file: osapi_task.c line 213

Hello, I have a problem with the stack.

The following information appears in the logs, after which one of the switches stops working. Restarting the switch improves the situation but only for a limited time

 

15-01-2020, 16:05:06.000	traputil.c(795) 61585 %% Cold Start: Unit: 0	TRAPMGR[cpuUtilMonitorT]
	15-01-2020, 16:05:06.000	log_cnfgr.c(1266) 61584 %% The system is restarting due to inconsistent state 24 in file: osapi_task.c line 2136	LOG[cpuUtilMonitorT]
	15-01-2020, 16:05:05.000	bspcpu_i2c.c(528) 61553 %% I2c 0 failed to open fd errno[Too many open files]	BSP[boxs Req]
	15-01-2020, 16:05:05.000	bspcpu_i2c.c(528) 61554 %% I2c 0 failed to open fd errno[Too many open files]	BSP[boxs Req]
	15-01-2020, 16:05:05.000	bspcpu_i2c.c(528) 61557 %% I2c 0 failed to open fd errno[Too many open files]	BSP[boxs Req]
	15-01-2020, 16:05:05.000	bspcpu_i2c.c(528) 61555 %% I2c 0 failed to open fd errno[Too many open files]	BSP[boxs Req]
	15-01-2020, 16:05:05.000	bspcpu_i2c.c(528) 61556 %% I2c 0 failed to open fd errno[Too many open files]	BSP[boxs Req]
	15-01-2020, 16:05:05.000	bspcpu_i2c.c(528) 61558 %% I2c 0 failed to open fd errno[Too many open files]	BSP[boxs Req]
	15-01-2020, 16:05:05.000	bspcpu_i2c.c(528) 61559 %% I2c 0 failed to open fd errno[Too many open files]	BSP[boxs Req]
	15-01-2020, 16:05:05.000	bspcpu_i2c.c(528) 61560 %% I2c 0 failed to open fd errno[Too many open files]	BSP[boxs Req]
	15-01-2020, 16:05:05.000	bspcpu_i2c.c(528) 61562 %% I2c 0 failed to open fd errno[Too many open files]	BSP[boxs Req]
	15-01-2020, 16:05:05.000	bspcpu_i2c.c(528) 61563 %% I2c 0 failed to open fd errno[Too many open files]	BSP[boxs Req]
	15-01-2020, 16:05:05.000	bspcpu_i2c.c(528) 61564 %% I2c 0 failed to open fd errno[Too many open files]	BSP[boxs Req]
	15-01-2020, 16:05:05.000	bspcpu_i2c.c(528) 61565 %% I2c 0 failed to open fd errno[Too many open files]	BSP[boxs Req]
	15-01-2020, 16:05:05.000	bspcpu_i2c.c(528) 61566 %% I2c 0 failed to open fd errno[Too many open files]	BSP[boxs Req]
	15-01-2020, 16:05:05.000	bspcpu_i2c.c(528) 61567 %% I2c 0 failed to open fd errno[Too many open files]	BSP[boxs Req]
	15-01-2020, 16:05:05.000	bspcpu_i2c.c(528) 61561 %% I2c 0 failed to open fd errno[Too many open files]	BSP[boxs Req]
	15-01-2020, 16:05:05.000	bspcpu_i2c.c(528) 61568 %% I2c 0 failed to open fd errno[Too many open files]	BSP[boxs Req]
	15-01-2020, 16:05:05.000	bspcpu_i2c.c(528) 61569 %% I2c 0 failed to open fd errno[Too many open files]	BSP[boxs Req]
	15-01-2020, 16:05:05.000	bspcpu_i2c.c(528) 61570 %% I2c 0 failed to open fd errno[Too many open files]	BSP[boxs Req]
	15-01-2020, 16:05:05.000	bspcpu_i2c.c(528) 61571 %% I2c 0 failed to open fd errno[Too many open files]	BSP[boxs Req]
	15-01-2020, 16:05:05.000	bspcpu_i2c.c(528) 61572 %% I2c 0 failed to open fd errno[Too many open files]	BSP[boxs Req]
	15-01-2020, 16:05:05.000	osapi_net.c(2348) 61581 %% osapiIfIpv6AddrsGet: could not open socket for ifreq! errno = 24
	OSAPI[lldpTask]
	15-01-2020, 16:05:05.000	bspcpu_i2c.c(528) 61575 %% I2c 0 failed to open fd errno[Too many open files]	BSP[boxs Req]
	15-01-2020, 16:05:05.000	bspcpu_i2c.c(528) 61576 %% I2c 0 failed to open fd errno[Too many open files]	BSP[boxs Req]
	15-01-2020, 16:05:05.000	bspcpu_i2c.c(528) 61577 %% I2c 0 failed to open fd errno[Too many open files]	BSP[boxs Req]
	15-01-2020, 16:05:05.000	osapi_net.c(1997) 61579 %% Error in opening file /proc/sys/net/ipv6/conf/dtl0/ipv6_enable When trying to set the ipv6_enable where this variable is not defined in the proc file sysyem.	OSAPI[nim_t]
	15-01-2020, 16:05:05.000	bspcpu_i2c.c(528) 61574 %% I2c 0 failed to open fd errno[Too many open files]	BSP[boxs Req]
	15-01-2020, 16:05:04.000	osapi_net.c(2348) 61504 %% osapiIfIpv6AddrsGet: could not open socket for ifreq! errno = 24
	OSAPI[lldpTask]
	15-01-2020, 16:05:04.000	osapi_net.c(2348) 61511 %% osapiIfIpv6AddrsGet: could not open socket for ifreq! errno = 24
	OSAPI[lldpTask]
	15-01-2020, 16:05:04.000	osapi_net.c(2348) 61505 %% osapiIfIpv6AddrsGet: could not open socket for ifreq! errno = 24
	OSAPI[lldpTask]
	15-01-2020, 16:05:04.000	osapi_net.c(2348) 61508 %% osapiIfIpv6AddrsGet: could not open socket for ifreq! errno = 24
	OSAPI[lldpTask]
	15-01-2020, 16:05:04.000	bspcpu_i2c.c(528) 61535 %% I2c 0 failed to open fd errno[Too many open files]	BSP[boxs Req]
	15-01-2020, 16:05:04.000	bspcpu_i2c.c(528) 61548 %% I2c 0 failed to open fd errno[Too many open files]	BSP[boxs Req]
	15-01-2020, 16:05:04.000	osapi_net.c(2348) 61503 %% osapiIfIpv6AddrsGet: could not open socket for ifreq! errno = 24
	OSAPI[lldpTask]
	15-01-2020, 16:05:04.000	osapi_net.c(2348) 61509 %% osapiIfIpv6AddrsGet: could not open socket for ifreq! errno = 24
	OSAPI[lldpTask]
	15-01-2020, 16:05:04.000	osapi_net.c(2348) 61517 %% osapiIfIpv6AddrsGet: could not open socket for ifreq! errno = 24
	OSAPI[lldpTask]
	15-01-2020, 16:05:04.000	osapi_net.c(2348) 61513 %% osapiIfIpv6AddrsGet: could not open socket for ifreq! errno = 24
	OSAPI[lldpTask]
	15-01-2020, 16:05:04.000	osapi_net.c(2348) 61510 %% osapiIfIpv6AddrsGet: could not open socket for ifreq! errno = 24
	OSAPI[lldpTask]
	15-01-2020, 16:05:04.000	osapi_net.c(2348) 61518 %% osapiIfIpv6AddrsGet: could not open socket for ifreq! errno = 24
	OSAPI[lldpTask]
	15-01-2020, 16:05:04.000	osapi_net.c(2348) 61506 %% osapiIfIpv6AddrsGet: could not open socket for ifreq! errno = 24
	OSAPI[lldpTask]
	15-01-2020, 16:05:04.000	osapi_net.c(2348) 61514 %% osapiIfIpv6AddrsGet: could not open socket for ifreq! errno = 24
	OSAPI[lldpTask]
	15-01-2020, 16:05:04.000	osapi_net.c(2348) 61519 %% osapiIfIpv6AddrsGet: could not open socket for ifreq! errno = 24
	OSAPI[lldpTask]
	15-01-2020, 16:05:04.000	osapi_net.c(2348) 61502 %% osapiIfIpv6AddrsGet: could not open socket for ifreq! errno = 24
	OSAPI[lldpTask]
	15-01-2020, 16:05:04.000	osapi_net.c(2348) 61512 %% osapiIfIpv6AddrsGet: could not open socket for ifreq! errno = 24
	OSAPI[lldpTask]
	15-01-2020, 16:05:04.000	osapi_net.c(2348) 61516 %% osapiIfIpv6AddrsGet: could not open socket for ifreq! errno = 24
	OSAPI[lldpTask]
	15-01-2020, 16:05:04.000	osapi_net.c(2348) 61520 %% osapiIfIpv6AddrsGet: could not open socket for ifreq! errno = 24
	OSAPI[lldpTask]
	15-01-2020, 16:05:04.000	osapi_net.c(2348) 61522 %% osapiIfIpv6AddrsGet: could not open socket for ifreq! errno = 24
	OSAPI[lldpTask]
	15-01-2020, 16:05:04.000	osapi_net.c(2348) 61507 %% osapiIfIpv6AddrsGet: could not open socket for ifreq! errno = 24
	OSAPI[lldpTask]
	15-01-2020, 16:05:04.000	osapi_net.c(2348) 61515 %% osapiIfIpv6AddrsGet: could not open socket for ifreq! errno = 24
	OSAPI[lldpTask]
	15-01-2020, 16:05:04.000	osapi_net.c(2348) 61521 %% osapiIfIpv6AddrsGet: could not open socket for ifreq! errno = 24
	OSAPI[lldpTask]
	15-01-2020, 16:05:04.000	boxs.c(691) 61523 %% Error 1 occurred reading power supply 2 data)
	BOXSERV[boxs Req]
	15-01-2020, 16:05:04.000	bspcpu_i2c.c(528) 61524 %% I2c 0 failed to open fd errno[Too many open files]	BSP[boxs Req]
	15-01-2020, 16:05:04.000	bspcpu_i2c.c(528) 61525 %% I2c 0 failed to open fd errno[Too many open files]	BSP[boxs Req]
	15-01-2020, 16:05:04.000	bspcpu_i2c.c(528) 61526 %% I2c 0 failed to open fd errno[Too many open files]	BSP[boxs Req]
	15-01-2020, 16:05:04.000	bspcpu_i2c.c(528) 61527 %% I2c 0 failed to open fd errno[Too many open files]	BSP[boxs Req]
	15-01-2020, 16:05:04.000	bspcpu_i2c.c(528) 61528 %% I2c 0 failed to open fd errno[Too many open files]	BSP[boxs Req]
	15-01-2020, 16:05:04.000	bspcpu_i2c.c(528) 61529 %% I2c 0 failed to open fd errno[Too many open files]	BSP[boxs Req]
	15-01-2020, 16:05:04.000	bspcpu_i2c.c(528) 61530 %% I2c 0 failed to open fd errno[Too many open files]	BSP[boxs Req]
	15-01-2020, 16:05:04.000	bspcpu_i2c.c(528) 61531 %% I2c 0 failed to open fd errno[Too many open files]	BSP[boxs Req]
	15-01-2020, 16:05:04.000	bspcpu_i2c.c(528) 61532 %% I2c 0 failed to open fd errno[Too many open files]	BSP[boxs Req]
	15-01-2020, 16:05:04.000	bspcpu_i2c.c(528) 61534 %% I2c 0 failed to open fd errno[Too many open files]	BSP[boxs Req]
	15-01-2020, 16:05:04.000	bspcpu_i2c.c(528) 61533 %% I2c 0 failed to open fd errno[Too many open files]	BSP[boxs Req]
	15-01-2020, 16:05:04.000	bspcpu_i2c.c(528) 61538 %% I2c 0 failed to open fd errno[Too many open files]	BSP[boxs Req]
	15-01-2020, 16:05:04.000	bspcpu_i2c.c(528) 61539 %% I2c 0 failed to open fd errno[Too many open files]	BSP[boxs Req]
	15-01-2020, 16:05:04.000	bspcpu_i2c.c(528) 61544 %% I2c 0 failed to open fd errno[Too many open files]	BSP[boxs Req]
	15-01-2020, 16:05:04.000	bspcpu_i2c.c(528) 61536 %% I2c 0 failed to open fd errno[Too many open files]	BSP[boxs Req]
	15-01-2020, 16:05:04.000	bspcpu_i2c.c(528) 61537 %% I2c 0 failed to open fd errno[Too many open files]	BSP[boxs Req]
	15-01-2020, 16:05:04.000	osapi_net.c(2348) 61540 %% osapiIfIpv6AddrsGet: could not open socket for ifreq! errno = 24
	OSAPI[lldpTask]
	15-01-2020, 16:05:04.000	bspcpu_i2c.c(528) 61542 %% I2c 0 failed to open fd errno[Too many open files]	BSP[boxs Req]
	15-01-2020, 16:05:04.000	bspcpu_i2c.c(528) 61543 %% I2c 0 failed to open fd errno[Too many open files]	BSP[boxs Req]
	15-01-2020, 16:05:04.000	bspcpu_i2c.c(528) 61541 %% I2c 0 failed to open fd errno[Too many open files]	BSP[boxs Req]
	15-01-2020, 16:05:04.000	bspcpu_i2c.c(528) 61552 %% I2c 0 failed to open fd errno[Too many open files]	BSP[boxs Req]
	15-01-2020, 16:05:04.000	bspcpu_i2c.c(528) 61551 %% I2c 0 failed to open fd errno[Too many open files]	BSP[boxs Req]
	15-01-2020, 16:05:04.000	bspcpu_i2c.c(528) 61550 %% I2c 0 failed to open fd errno[Too many open files]	BSP[boxs Req]
	15-01-2020, 16:05:04.000	bspcpu_i2c.c(528) 61545 %% I2c 0 failed to open fd errno[Too many open files]	BSP[boxs Req]
	15-01-2020, 16:05:04.000	bspcpu_i2c.c(528) 61546 %% I2c 0 failed to open fd errno[Too many open files]	BSP[boxs Req]
	15-01-2020, 16:05:04.000	bspcpu_i2c.c(528) 61547 %% I2c 0 failed to open fd errno[Too many open files]	BSP[boxs Req]
	15-01-2020, 16:05:04.000	bspcpu_i2c.c(528) 61549 %% I2c 0 failed to open fd errno[Too many open files]	BSP[boxs Req]
	15-01-2020, 16:05:03.000	osapi_net.c(2348) 61480 %% osapiIfIpv6AddrsGet: could not open socket for ifreq! errno = 24
	OSAPI[lldpTask]
	15-01-2020, 16:05:03.000	osapi_net.c(2348) 61493 %% osapiIfIpv6AddrsGet: could not open socket for ifreq! errno = 24
	OSAPI[lldpTask]
	15-01-2020, 16:05:03.000	osapi_net.c(2348) 61483 %% osapiIfIpv6AddrsGet: could not open socket for ifreq! errno = 24
	OSAPI[lldpTask]
	15-01-2020, 16:05:03.000	osapi_net.c(2348) 61494 %% osapiIfIpv6AddrsGet: could not open socket for ifreq! errno = 24
	OSAPI[lldpTask]
	15-01-2020, 16:05:03.000	osapi_net.c(2348) 61491 %% osapiIfIpv6AddrsGet: could not open socket for ifreq! errno = 24
	OSAPI[lldpTask]
	15-01-2020, 16:05:03.000	osapi_net.c(2348) 61498 %% osapiIfIpv6AddrsGet: could not open socket for ifreq! errno = 24
	OSAPI[lldpTask]
	15-01-2020, 16:05:03.000	osapi_net.c(2348) 61477 %% osapiIfIpv6AddrsGet: could not open socket for ifreq! errno = 24
	OSAPI[lldpTask]
	15-01-2020, 16:05:03.000	osapi_net.c(2348) 61476 %% osapiIfIpv6AddrsGet: could not open socket for ifreq! errno = 24
	OSAPI[lldpTask]
	15-01-2020, 16:05:03.000	osapi_net.c(2348) 61482 %% osapiIfIpv6AddrsGet: could not open socket for ifreq! errno = 24
	OSAPI[lldpTask]
	15-01-2020, 16:05:03.000	osapi_net.c(2348) 61487 %% osapiIfIpv6AddrsGet: could not open socket for ifreq! errno = 24
	OSAPI[lldpTask]
	15-01-2020, 16:05:03.000	osapi_net.c(2348) 61499 %% osapiIfIpv6AddrsGet: could not open socket for ifreq! errno = 24
	OSAPI[lldpTask]
	15-01-2020, 16:05:03.000	osapi_net.c(2348) 61484 %% osapiIfIpv6AddrsGet: could not open socket for ifreq! errno = 24
	OSAPI[lldpTask]
	15-01-2020, 16:05:03.000	osapi_net.c(2348) 61495 %% osapiIfIpv6AddrsGet: could not open socket for ifreq! errno = 24
	OSAPI[lldpTask]
	15-01-2020, 16:05:03.000	osapi_net.c(2348) 61488 %% osapiIfIpv6AddrsGet: could not open socket for ifreq! errno = 24
	OSAPI[lldpTask]
	15-01-2020, 16:05:03.000	osapi_net.c(2348) 61492 %% osapiIfIpv6AddrsGet: could not open socket for ifreq! errno = 24
	OSAPI[lldpTask]
	15-01-2020, 16:05:03.000	osapi_net.c(2348) 61500 %% osapiIfIpv6AddrsGet: could not open socket for ifreq! errno = 24
	OSAPI[lldpTask]
	15-01-2020, 16:05:03.000	osapi_net.c(1997) 61478 %% Error in opening file /proc/sys/net/ipv6/conf/dtl0/ipv6_enable When trying to set the ipv6_enable where this variable is not defined in the proc file sysyem.	OSAPI[nim_t]
	15-01-2020, 16:05:03.000	osapi_net.c(2348) 61481 %% osapiIfIpv6AddrsGet: could not open socket for ifreq! errno = 24
	OSAPI[lldpTask]
	15-01-2020, 16:05:03.000	osapi_net.c(2348) 61485 %% osapiIfIpv6AddrsGet: could not open socket for ifreq! errno = 24
	OSAPI[lldpTask]
	15-01-2020, 16:05:03.000	osapi_net.c(2348) 61490 %% osapiIfIpv6AddrsGet: could not open socket for ifreq! errno = 24
	OSAPI[lldpTask]
	15-01-2020, 16:05:03.000	osapi_net.c(2348) 61496 %% osapiIfIpv6AddrsGet: could not open socket for ifreq! errno = 24
	OSAPI[lldpTask]
	15-01-2020, 16:05:03.000	osapi_net.c(2348) 61501 %% osapiIfIpv6AddrsGet: could not open socket for ifreq! errno = 24
	OSAPI[lldpTask]
	15-01-2020, 16:05:03.000	osapi_net.c(2348) 61479 %% osapiIfIpv6AddrsGet: could not open socket for ifreq! errno = 24
	OSAPI[lldpTask]
	15-01-2020, 16:05:03.000	osapi_net.c(2348) 61486 %% osapiIfIpv6AddrsGet: could not open socket for ifreq! errno = 24
	OSAPI[lldpTask]
	15-01-2020, 16:05:03.000	osapi_net.c(2348) 61497 %% osapiIfIpv6AddrsGet: could not open socket for ifreq! errno = 24

 

The firmware update was performed a month ago, version 12.0.9.3 is currently used

Has anyone encountered the above problem in the context of the new firmware?

Model: GSM4352PA|M4300-52G-PoE+ - 48x1G PoE+ Stackable Managed Switch with 2x10GBASE-T and 2xSFP+ (550W PSU)
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msi
Luminary
Luminary
‎2020-01-16 10:43 AM
‎2020-01-16 10:43 AM

Re: M4300 stacked - The system is restarting due to inconsistent state 24 in file: osapi_task.c line

Hi Marcinko

 

I happen to have a stack of 2x GSM4352PB (same but with 1kW PSUs) and had them upgraded to 12.0.9.3 roughly 3 weeks ago after testing that release on a unstacked M4300 here for maybe 2 weeks before updating that stack. I don't see log messages like yours neither in the buffer log nor on the syslog server for that stack.

 

Is your stack using 2 identical GSM4352P switches or are you mixing models? I'd open a case with Netgear so their engineering can take a look at this. They will likely be interested in the logs etc.

 

Obviously I'll keep an eye on the logs on my end and would definitely appreciate if you could share an update whenever you have and update. 🙂

 

 

 

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kevin_hong
Apprentice
Apprentice
‎2020-01-16 05:23 PM
‎2020-01-16 05:23 PM

Re: M4300 stacked - The system is restarting due to inconsistent state 24 in file: osapi_task.c line

Hi @marcinko 

 

Welcome to community,

 

Could you please provide the "tech support" to me ？

 

I will be try to re-created the issue and find the root cause of the issue ASAP.

 

How-do-I-send-diagnostic-files-from-my-Managed-Switch-to-NETGEAR-community-moderators  

 

Thank you

Model: GSM4352PA|M4300-52G-PoE+ - 48x1G PoE+ Stackable Managed Switch with 2x10GBASE-T and 2xSFP+ (550W PSU)
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marcinko
Aspirant
Aspirant
‎2020-01-17 01:36 AM
‎2020-01-17 01:36 AM

Re: M4300 stacked - The system is restarting due to inconsistent state 24 in file: osapi_task.c line

Hi, thanks for the quick reply.
I sent the support file to the support email address. According to the information provided on the site.

There is currently no problem, I have withdrawn the firmware to version 12.0.8.15

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