NMS300 and interface index

[mvh]

I have an alarm detail in NMS300 about Packet Loss for RX is over 5%, the Alarm Source is Interface Index: 498

This alarm is about a port on one of the six M4300 switches in a stack.

Does anyone know how Interface Index: 498 is related to which switch and which switchport number in the stack, is there a formula to calculate?

If this was a standalone switch the Interface Index would be the switch port number but in stack mode I do not know how to trace Interface Index: 498 to the depending switch and switch port

[mvh · Accepted solution]

Hi DaneA,

I have found the solution!

Download the Tech support file from the stack and open it with Notepad ++

In this file I found 'Interface Index:498' and to which 'Interface' ( Switch ID and Port Number) it belongs in the stack 

Interface 6/0/18 Ifindex 498

[DaneA]

Hi @mvh,

Kindly post a screenshot of your concern with regard to what you observe via NMS300.  I will need to inquire your concern to the higher tier of NETGEAR Support and a screenshot will help.  

Regards,

DaneA

NETGEAR Community Team

[mvh]

Hi DaneA,

I have a file packet loss.png attached.

[mvh · Accepted solution]

Hi DaneA,

I have found the solution!

Download the Tech support file from the stack and open it with Notepad ++

In this file I found 'Interface Index:498' and to which 'Interface' ( Switch ID and Port Number) it belongs in the stack 

Interface 6/0/18 Ifindex 498