Reply

App won't detect canvas

Waterpixies
Follower

App won't detect canvas

I am struggling to connect the canvas to the app everytime. 

I managed once but have no idea why it worked then and not another. Each time I need to connect I have to erase the canvas from my app as there appears to be no other way to choose the wifi network I wish to connect to. When I do this, it rarely offers me my Wifi network as an option, and does not connect when I enter it manually.

Occasionally the canvas does connect, but even then the app still sees my canvas as offline. 

I am losing my mind with this, any help is much appreciated. 

Model: MC227| Meural Canvas
Message 1 of 2
KevinJ_K
NETGEAR Employee Retired

Re: App won't detect canvas

Hello Waterpixies,

 

Thank you for reaching out. Here is a link to a knowledge base article that explains how to connect the Meural to WiFi:

 

https://kb.netgear.com/000060719/How-do-I-connect-my-Meural-Canvas-to-WiFi

 

Regards,

Kevin K., NETGEAR Meural Community Team

Message 2 of 2
Top Contributors
Discussion stats
  • 1 reply
  • 1563 views
  • 0 kudos
  • 2 in conversation
Announcements

Orbi WiFi 6E