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Forum Discussion
Solved
Canvas Says Offline
Hello My canvas is not coming online, I am connected to the network, however upon checking on the computer is says status offline. The app on the phone will not sync. I makes the connection to m...
Hello Meural Community,
We are aware of the issue with the Meural server that is causing the Canvas I and Canvas II to appear offline on the Meural app and my.meural.com. Our Engineering team is diligently toward a solution to resolve this issue.We value your patronage and appreciate your patience!
Best,
Kevin
Community Team
Did you try factory resetting the Canvas?
Or deleting the network and reconnecting it?
I did at least five factory reset in one day. Tried restarting network. Nothing brings it online.
Damn, I just bought the meural 2. I have had the Meural 1 for nearly 10 years and it has been flawless until it went offline about a week ago. I tried for hours to fix it to no avail, even being on chat with Meural support. I did all the stuff I have seen here, and nothing. I went to bed, the next morning, I turned on the Computer and the Meural was online. I think the problem is at Meural. I love this frame, I hope the new one works.
- Oh my gosh I thought I was alone! I'm having the exact same problem.
- Doesn’t it suck? I’ve tried again yesterday with hopes , no luck, I hope Netgear looks at this forum, let’s build it up to call their attention
It worked. My Canvas 2 got onto my Network and the Internet. The new camara's on/off button does not work though.
- You could only be so lucky.
I’m even afraid to get near it