NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Canvas Says Offline
Hello My canvas is not coming online, I am connected to the network, however upon checking on the computer is says status offline. The app on the phone will not sync. I makes the connection to m...
Hello Meural Community,
We are aware of the issue with the Meural server that is causing the Canvas I and Canvas II to appear offline on the Meural app and my.meural.com. Our Engineering team is diligently toward a solution to resolve this issue.We value your patronage and appreciate your patience!
Best,
Kevin
Community Team
I’m told to run factory reset. I’m afraid it will wipe out everything that’s now working.
What do I do?
What do I do?
Hello, My Meural has been working fine until yesterday when it lost connectivity. It still says it is connected to my home network but to be sure I repeated the WiFi setup steps. Both the app and website say "frame offline". The frame itself says it is connected to my network but server status is "offline". Could this mean that the problem is on Netgear's end? Otherwise, anything I can try to restore connectivity? See frame status below. Thanks.
The app has stopped connecting to my canvas. Says its offline when it's online. Happened after I updated the app on my iPhone.
Help!
Sharon
- Having the same issue with server connectivity. Can't find a resolution to it yet.
- I have two meural and they are both offline