Canvas changes art even when Set to freeze

[Devedander]

Despite setting my canvas to freeze it will randomly change pictures sometimes many times a day and sometimes not for days at a time.

I finally go so frustrated I setup a camera to record and make sure nothing was interfering.

I finally caught it switching. No one close or walked by or made a shadow.

It just changes.

I have a ticket open with netgear but haven’t heard anything back from them.

https://imgur.com/a/HLNPerY

[ChristineT]

Hello @Devedander ,

I am not able to replicate this issue however, we are still looking into this. Can you please share more about your Canvas settings? I assume you have Freeze Image enabled under Duration? A few other things to check:

• Can you please share the other settings under Duration?
• Playlist Rotation disabled?
• Image shuffle enabled?

Please also check to ensure your software is up to date? As I'm writing this I just checked my own software and there was a newer version available. Can you confirm which version you are seeing this issue on?

Many thanks,

Christine

[Devedander]

I included ask the settings in ticket  but long an short of it is they sent me another unit and it did the same thing. It off box I only changed the image time to freeze and made sure auto updates were on. It only had the default sampler playlist. 

For a week it would change one or more times a day. Once in the middle of the night when everyone was asleep and the curtains all drawn. 

I captured several instances on my webcam and sent them in. I returned the new unit as it was no better than the old unit. 

Still waiting on a response from support. The videos have a timestamp on them so I'm hoping there is some kind of log they can look at 
 

[KevinLiT]

Hello Davedander,

Thank you for bringing this issue to our attention!

Our support team will get in contact with you as soon as they are able to find a solution to this problem. 

Please keep us updated on the progress of this issue as it may help out others in the community.

(Unfortunately, I had to remove the ticket number from the post)

Best,

Kevin

Community Team