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Could not clean up Merual cloud storage

danielnkf
Aspirant

Could not clean up Merual cloud storage

Hi,

 

I have seen my cloud storage hit 4GB so I was trying to delete photos. 

I have removed the photos in playlists but the cloud storage is still showing 0GB available. 

Is it a bug there or there are some other steps to free up the space?

 

Thanks!

Message 1 of 5
Christian_R
NETGEAR Employee Retired

Re: Could not clean up Merual cloud storage

Hello danielnkf, 

 

Thanks for posting. Are you still experiencing issues with your Meural cloud storage?

 

Regards,

Christian 

Message 2 of 5
danielnkf
Aspirant

Re: Could not clean up Merual cloud storage

Hi,

 

Yes I am still seeing the issue. 

I could only freed up 0.2000000018Gb after deleted 100 photos. 

 

Thanks for help!

Message 3 of 5
Christian_R
NETGEAR Employee Retired

Re: Could not clean up Merual cloud storage

Hi danielnkf,

 

Thanks for getting back. I'd like for our support team to reach out for further assistance. If you wish to be contacted, please send me a private message and provide the following info. 

 

Meural Model: 

Email:

Phone: 

Preferred Contact Time: (including time zone)

 

Thanks,

Christian 

Message 4 of 5
danielnkf
Aspirant

Re: Could not clean up Merual cloud storage

Thanks!

I have sent a message. 

Thanks again for help. It has been very annoying. 

 

For ref, I will update my status here later. 

Message 5 of 5
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