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Forum Discussion

JustinG87's avatar
Dec 31, 2020

Gen I Meural Not Recognizing Network

I just bought a new router that has a 2.4GHz Wi-Fi 6 antenna in addition to a 5GHz antenna. I know that the original generation Meural cannot connect to a 5GHz network, but I am going through the setup to connect to a new network and the Meural isn't even recognizing that the new network exists, even though I have the 2.4GHz network enabled. I can't even select the "Other" option at the bottom of the network list to manually enter the network details. How do I fix this?

1 Reply

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired

    Hello JustinG87, 

     

    May you factory reset the Meural and run through the setup assistant again using the app.

     

    Christian