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Re: Here we go again

AlonzosDad
Tutor

Here we go again

After the fiasco of September/October my Meural canvas was working fine until today. “Invalid Credentials” is what I get from the app when I try to sign in.  Can we get this fixed later than the last issue please?

Message 1 of 9
AlonzosDad
Tutor

Re: Here we go again

Adding that this is app related as I can log into my account online and send art to my Camvas from there 

Message 2 of 9
Gildahl
Guide

Re: Here we go again

Yup, mine started working again a few weeks ago, but as of today, my older Canvas is offline again (and as before, my newer one is fine).  I can log into my account fine and upload images to my account as usual, but I can't send them to my Canvas.  Argh!

Message 3 of 9
AlonzosDad
Tutor

Re: Here we go again

Mine has gone back to working again. So weird. 

Message 4 of 9
Gildahl
Guide

Re: Here we go again

Just checked mine again this morning and its still offline.

Message 5 of 9
Efbbrown11
Aspirant

Re: Here we go again

Any luck? This is so frustrating! I am having the same problem.
Message 6 of 9
Gildahl
Guide

Re: Here we go again

Nope.  I was so hopeful when it started working again after the first incident of this, and was even given a "Kudo" by Kevin with the Community Team when I posted that my frame had started working again and that the problem was fixed.  But here we are waiting for a fix again.  Not sure what's going on.  I was hoping to update my frame with some new images that I have, but can't.  Frustrating for sure!

Message 7 of 9
KevinLiT
NETGEAR Moderator

Re: Here we go again

Hello @Gildahi, 

 

Thank you for your update to the current situation!

 

Please check your DM and provide the requested information so that I may endorse you to our experts.

 

Best,

Kevin

Community Team

Message 8 of 9
Gildahl
Guide

Re: Here we go again

Thanks...I just sent you the requested information.

Message 9 of 9
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