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Forum Discussion
How Do Linked Albums Update?
My platform is iOS. I’ve done a search of this forum on “linked albums” and read several posts about linked albums. As I read it, it seems that there might be an issue with linked albums updating fro...
Just confirming the issue is still present after iOS update 16.3.1 - a family member who successfully shared an iCloud album to me in early 2022 has this week added some more new family photos to the album. All other family members who are members of this shared album received a notification from Apple Photos and can see these new photos in their Photos app. However Meural has failed to resync and update the linked album with these additional photos. All original and new photos are HEIC format but something have changed last year such that Meural is not able to upload newer images in HEIC format but older HEIC images before a certain unknown date are fine and remain in the linked album in Meural and display on the Canvas. I have not tried unlinking and re linking this iCloud shared album as I don’t want to lose all these images from Meural if they fail to re sync, but a separate test does confirm older HEIC still sync ok.
Has anyone else noticed any developments?
Has anyone else noticed any developments?
Thank you so very much for your kind reply. It certainly very disappointing to know netgear failed to deliver such a critical feature.
As a workaround, I tentatively manually download all the shared album pictures to a local album and link it to the canvas. of course it’s not convenient and created duplicate copies on my phone…but it works. So the problem was certainly about the shared album setting and I really hope netgear can look into it asap. Thanks again!
As a workaround, I tentatively manually download all the shared album pictures to a local album and link it to the canvas. of course it’s not convenient and created duplicate copies on my phone…but it works. So the problem was certainly about the shared album setting and I really hope netgear can look into it asap. Thanks again!
Netgear Support are still working on this issue - they acknowledged it was an issue when I followed up last week.
- Still no fix to this issue where no photos taken on an iPhone can be synced via a linked album. Meural app tries to upload all the photos from an iCloud album but none appear and there’s nothing to post to the canvas. I tried adding one image manually and got an error to say Heic format is not supported when it should be. Rather frustratingly a png format screen shot is also not supported when trying to add that screen capture of the error here - but the error response says the file format is supported up to 5MB - the image is 2MB.
Hello Jeffgear,
Thank you for this information!
We are currently aware of this issue and working on steps toward a resolution.
Best,
Kevin
Community Team
