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How do I buy it in the UK?

GordonHague
Tutor

How do I buy it in the UK?

The Netgear UK site shows the Meural and its accessories for sale.

 

However, it links to Amazon where the 27 inch Meural ii is available from a reseller called Sengento.  Bit odd - why not Netgear or fulfilled by Amazon (like the smaller panel)?  Worryingly, Sengento has a shocking review history with only 15 sales reviews in the last year, over a quarter of which are very bad with products apparently 'getting lost in the post'.  Combine with the lack of any of the accessories (ie the rotating mounting!), a vague delivery schedule and that the product has not been available from more official sources makes this look like a scam vendor.

 

So...is Netgear UK distributing via Sengento?  Am I being paranoid and how would I get the mounting bracket?

 

Gordon

Message 1 of 5
KevinJ_K
NETGEAR Employee Retired

Re: How do I buy it in the UK?

Hello GordanHague,

 

Thank you for the question. Here is a link to the locations in the U.K. where the Meural is being sold through an authorized retailer:

 

https://my.meural.netgear.com/locations

 

The authorized retailers in the U.K. that we work with are Selfridges (Smarttech) and The Conran Shop. We would not recommend going through that seller you found online. It was good you checked with us regarding this.

 

Regards,

NETGEAR Team

 

 

Message 2 of 5
GordonHague
Tutor

Re: How do I buy it in the UK?

Thank you for the rapid response.

 

There are two retailers referenced - Selfridges and Conrad shop.  

 

Selfridges have no Netgear products, and certainly not the Meural https://www.selfridges.com/GB/en/cat/smartech/?pn=2

 

the Conrad shop appears to have a limited selection of Meural 1, again with no mount.  https://www.conranshop.co.uk/catalogsearch/result/?q=meural

your website links to Amazon - and that seemingly dodgy seller.  Really?

https://www.netgear.co.uk/landings/meural-canvas-ii/

 

I take it the product is not available in the uk?  

 

G

 

 

 

 

Message 3 of 5
KevinJ_K
NETGEAR Employee Retired

Re: How do I buy it in the UK?

Hello G,

 

That is correct. The Meural Canvas II should be available in the U.K. and Europe by the end of this month or in early December. It is not available yet.

 

Please keep a look out and check back with us in the future for more information when it is announced.

 

Regards,

Kevin K., NETGEAR Meural Community Team

Message 4 of 5
GordonHague
Tutor

Re: How do I buy it in the UK?

Thanks - sort of

 

a. I suggest you make that clear on your website - better than linking to a dodgy Amazon site

 

b. Why didn't you tell me that in your first answer?!  I wouldn't have wasted time looking for it.

All too vague for me - I was already questioning the low resolution and wider concerns (including on your own forums) about the poor app and support.  Samsung Frame it is.

 

Good luck for the future with this product.

 

 

 

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