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Forum Discussion

calmglow's avatar
calmglow
Aspirant
Feb 01, 2024

I can't sign up for a membership

I've been trying to sign up for the meural membership since last December. I'm stuck on the page where I enter my card number, address, etc. I've seen people asking about similar issues on this forum, so I've waited a few months, but I'm still having the same problem.

I've tried on iphone, windows and mac OS, but it's the same. How can I get my membership to work?

 

3 Replies

  • KevinLiT's avatar
    KevinLiT
    NETGEAR Moderator

    Hello calmglow ,

     

    Welcome to the NETGEAR Community!

     

    I am sorry to hear that you are having issues with signing up for your Meural Membership. I understand that you are also unable to sign up due to being stuck on the payment page. Are you still experiencing this issue?



    Best,
    Kevin
    Community Team

     

    • calmglow's avatar
      calmglow
      Aspirant
      hello. Thanks for your reply.
      The issue is still not resolved and I still can't place an order on the billing page, is this something that only I am experiencing? I'm wondering how other people are doing with their subscription as the same bug hasn't been resolved for months now. I think meural membership is a very good service, I hope the issue is resolved soon.
      • KevinLiT's avatar
        KevinLiT
        NETGEAR Moderator

        Hello calmglow ,

         

        Thank you for the update on this issue!

         

        I will have one of our experts reach out to you to further analyze this issue. Please monitor your email for communication attempts from our experts.    

        Best,
        Kevin
        Community Team