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Meural Annual Membership

CTK1959
Guide

Meural Annual Membership

My annual membership renewed for $73.53 on 12/2/2020.  However when I sign into Meural and look at Account Settings / Subscription Status it listed as INACTIVE. When I go to browse/discover art work, it states the same - asking if I desire a membership or can pay for artwork that members can have for free.  Tried logging off and on with no success.  Using latest Apple iOS and Canvas OS 2.19, App OS 5.0.10 build number 4672.

Model: MC227| Meural Canvas
Message 1 of 13
jimk1963
Guide

Re: Meural Annual Membership


@CTK1959 wrote:

My annual membership renewed for $73.53 on 12/2/2020.  However when I sign into Meural and look at Account Settings / Subscription Status it listed as INACTIVE. When I go to browse/discover art work, it states the same - asking if I desire a membership or can pay for artwork that members can have for free.  Tried logging off and on with no success.  Using latest Apple iOS and Canvas OS 2.19, App OS 5.0.10 build number 4672.


Similar issue, app says INACTIVE but website seems to say account is active. Also tried logging on/off, didn't work. 

Message 2 of 13
jimk1963
Guide

Re: Meural Annual Membership


@jimk1963 wrote:

@CTK1959 wrote:

My annual membership renewed for $73.53 on 12/2/2020.  However when I sign into Meural and look at Account Settings / Subscription Status it listed as INACTIVE. When I go to browse/discover art work, it states the same - asking if I desire a membership or can pay for artwork that members can have for free.  Tried logging off and on with no success.  Using latest Apple iOS and Canvas OS 2.19, App OS 5.0.10 build number 4672.


Similar issue, app says INACTIVE but website seems to say account is active. Also tried logging on/off, didn't work. 


Apologies, on further inspection my website access is also INACTIVE. I can log in fine, but it's asking me to "Become a Member".

Message 3 of 13
jimk1963
Guide

Re: Meural Annual Membership

Called Tech Support, they escalated to Level 2, awaiting a return call.

Message 4 of 13
Christian_R
NETGEAR Moderator

Re: Meural Annual Membership

Hello @CTK1959

 

Welcome to the community! I'd like to assist with our support team reaching out to you for further assistance. If you wish to be contacted, please provide me with the following info in a private message. 

 

Email:

Phone:

Preferred Contact Time: (including time zone)

 

Thank you,

Christian 

Message 5 of 13
CTK1959
Guide

Re: Meural Annual Membership

Sent private message

Message 6 of 13
CTK1959
Guide

Re: Meural Annual Membership

Still on with so-called "meural  specialist" been an hour and no resolution and now on-hold while they confer/research.

Message 7 of 13
CTK1959
Guide

Re: Meural Annual Membership

As recommended by technical support- called "Meural Specialist" on 12/28/2020, after an hour... the answer is "escalated to L2 and expect callback/resolution within 24/48 business hours" noting that I've been trying to resolve this for several days with an open case, told previously it was escalated to L2, told previously I'd receive callback (never happened), then after calling 'meural specialist' told to wait another 24/48 hours for that phone call to resolve issue.

Message 8 of 13
CTK1959
Guide

Re: Meural Annual Membership

Issue reolved

Message 9 of 13
johnrm3168
Aspirant

Re: Meural Annual Membership

Same issue I paid for my annual membership but Meural says I do not have a membership when I search fort art.  Yet they Meural website shows I paid my yearly fee

 

Message 10 of 13
Christian_R
NETGEAR Moderator

Re: Meural Annual Membership

Hello johnrm3168,

 

Send me a private message and confirm your email address used to purchase the Meural subscription.

 

Thanks,

Christian 

Message 11 of 13
Nicolas40
Aspirant

Re: Meural Annual Membership

Hi,

 

I have the same issue. My membership is active on the Netgear account but inactive on the Meural one.

 

Thanks

Message 12 of 13
Christian_R
NETGEAR Moderator

Re: Meural Annual Membership

Hello Nicolas40,

 

Welcome to the community! Have you had a moment to contact our Customer Care Team regarding your subscription? They can be reached at customer.service@netgear.com. 

 

Christian 

Message 13 of 13
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