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Meural Canvas II Freezing or Info menu pops up

blue13x
Aspirant

Meural Canvas II Freezing or Info menu pops up

Hi,

 

I just got the Meural II 27", love it so far but I noticed that it has freezed 2 times already, with pulling the power code being the only option. 

 

Also, the 'info' menu sometimes randomly pops up.

 

Is this a faulty unit? Or are these software or sensor issues?

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Christian_R
NETGEAR Employee Retired

Re: Meural Canvas II Freezing or Info menu pops up

Hello blue13x,

 

If you recently purchased the device I would recommend contacting our support team as newly purchased devices are provided with 90 days of complimentary support. You may open a ticket by registering your device using the link below. 

 

https://www.netgear.com/support/contact.aspx

 

Christian 

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