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Forum Discussion
kat1083
Jul 27, 2022Tutor
Meural Canvas Upload failure
My Meural will not allow me to upload any photos even though I still have storage. I get the message “Upload failure: Could not prepare data” or simply “Some items failed to upload”. Any help?
8 Replies
- KevinLiTNETGEAR Moderator
Hello kat1083,
Welcome to the NETGEAR Community!
I understand that some of the photos you are trying to upload to your Meural Canvas are not being uploaded. This error happens when the format of the photo is not compatible with the Meural Canvas.
Please ensure that all photos are formatted with one of the following extensions:
- .jpg
- .jpeg
- .png
- .bmp
- .svg
- .gif
- .avi
- .mkv
- .mp4
- .mov
- .heic (iOS Live Photos).
For more information about compatible formats for your Meural Canvas please navigate to the link below:
https://kb.netgear.com/000060767/Which-image-and-video-formats-does-the-Meural-support
Best,
Kevin
Community Team
- kat1083Tutor
Thanks Kevin, but the photos I am trying to upload are from my iPhone and are all in the .heic format. I am still getting the “Upload failure: Could not prepare data D8B33C message”
- KevinLiTNETGEAR Moderator
Hello kat1083.
Thank you for your update!
Please upload photos to a playlist using your Meural app, and then send the playlist to your Meural Canvas.
Best,
Kevin
Community Team