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Re: Meural Canvas connection issues

Swick17
Aspirant

Meural Canvas connection issues

I tried following the steps for connecting to a new Wi-Fi but it didn't work. After trying a couple of other things I now can't even connect to the canvas. It asks for a password. Can I just reboot to default settings and start over or will I lose to much information? This was an Anniversary gift from my wife so I could put my pictures on our wall. Any help you can give will be greatly appreciated. Thanks!!
Model: MC321| Meural Canvas II
Message 1 of 3
NG_Team
NETGEAR Moderator

Re: Meural Canvas connection issues

You can do a factory reset on your canvas, and then rerun the setup and connect it to the same account.  You can find the instructions on how to factory reset your canvas at:

 

https://kb.netgear.com/000061371/How-do-I-reset-my-Meural-Canvas-back-to-factory-default-settings

 

Regards,

Meural Team

Message 2 of 3
Swick17
Aspirant

Re: Meural Canvas connection issues

Thanks!!! Problem solved!!$
Message 3 of 3
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