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Re: Meural Canvas displays blank images
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Meural Canvas displays blank images
My Meural Canvas (orig model) has suddenly started interspersing blank screen between some of my uploaded artwork & photos. I've tried renewing the WiFi connection, but it hasn't helped. Many of my uploaded images display fine, but every so often the blank screen pops up and stays until the timed interval is up and the next image loads. Does anyone else have this issue and, more importantly, a solution? Thanks!
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Re: Meural Canvas displays blank images
Hello mfrank1,
Welcome to the community! May you factory reset your Meural and let me know if your issue persists.
Christian
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Re: Meural Canvas displays blank images
Welcome to the community! May you factory reset your Meural and let me know if your issue persists.
Christian
The factory reset didn't correct the problem. Is there anything else I might try?
@Christian_R wrote:Hello mfrank1,
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Re: Meural Canvas displays blank images
If you manually cycle thru the images by swiping or using Canvas controls in app, are you able to reproduce the issue where screen goes blank when you switch images?
If so, it may be that the canvas cannot display a certain image correctly because it is corrupt or due to the image file format.
If you can identify an image which is not being displayed, then you can try to delete that image and see if issue goes away.
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Re: Meural Canvas displays blank images
@stevesw wrote:If you manually cycle thru the images by swiping or using Canvas controls in app, are you able to reproduce the issue where screen goes blank when you switch images?
If so, it may be that the canvas cannot display a certain image correctly because it is corrupt or due to the image file format.
If you can identify an image which is not being displayed, then you can try to delete that image and see if issue goes away.
Thank you for this suggestion. My Meural iPhone app was always difficult and never seemed sync'd (e.g. the photo on the app was not the one on the canvas). But swiping through the playlist, I was able to identify images that wouldn't display. There are many more of them than I thought. What concerns me is that these images displayed fine until recently. I hate to delete them, but will do so and see what happens. Is there a way to remove them from the canvas but still keep them on the app or website so I can re-install at some point?
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Re: Meural Canvas displays blank images
You can remove items from a Canvas by going into Canvas -> Settings -> Manage Art
Then choose either Playlists, Albums or Recents and press Edit
Then can remove items by pressing the red dot.
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Re: Meural Canvas displays blank images
@stevesw wrote:You can remove items from a Canvas by going into Canvas -> Settings -> Manage Art
Then choose either Playlists, Albums or Recents and press Edit
Then can remove items by pressing the red dot.
Thanks. Here's something interesting. The same images that came up blank during the auto rotation on the Canvas display just fine when I select them and press Preview from the web site.
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Re: Meural Canvas displays blank images
And let’s say I send a playlist to canvas and picture 3 is blank, I can swipe back and forth and 3 is always blank. And let’s say I resend the same playlist, picture 3 is fine but now 5 is blank. Weird. Not happy. Hope this is fixed soon.
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Re: Meural Canvas displays blank images
Sorry to hear you're having the blank screen issue, though admittedly there is some reflief in knowing it isn't unique to my frame. Netgear hasn't been of much help, I'm afraid. If I figure out a solution, I'll certain post it here.
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Re: Meural Canvas displays blank images
Phew, I know it doesn't help solve this but I thought I was going mad. I randomly see a black screen but when I check my account on my laptop or tablet, there are no blank images in my playlists. Moving to the next image brings it back on-screen.
The Alex integration is buggy too.
I have to say that if I hadn't spent so much on the darn thing, I'd take it down and put it away. It's been a hideous experience and I've noticed that sicne the Netgear takeover, its only gotten worse. It was so much nicer at the start, before it became just another revenue tool. When you contact support which I'm tired of doing, they seem to have a policy of asking dumb questions until you give up and go away. I've yet to see them ever admit to a bug/defect.
Sorry for the frustrated rant. Has anyone managed to stop the blank image issue?
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Re: Meural Canvas displays blank images
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Re: Meural Canvas displays blank images
PMILP -- I'm impressed you were able to get this from Support. They didn't have aclue when I contacted them. Wonder if they'll advise when a solution is implemented?
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Re: Meural Canvas displays blank images
No idea. But in the meantime I tried the suggestion from the other thread here - unplug for 30-60 seconds and plug back in. This seems to have fixed the issue at least for now. We'll see how long it continues to work.
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Re: Meural Canvas displays blank images
Mine has been doing it for months too. I have spent the past month trying to problem solve it with the help of their support team. I have factory reset, done everything they asked, numerous phone calls and they were very helpful but over a week ago they told me to leave it on for 48 hours so a technician can access something via cloud. Now I am getting no response from support and the problem isn't resolved. I'm really disappointed that they have stopped communicating with me.
I'm wondering how many people have the same issue.
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Re: Meural Canvas displays blank images
Yeah, it still happens. I end up rebooting it (unplug and plug back in) and the problem goes away for a while. Wish they would prioritize investigating it.
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Re: Meural Canvas displays blank images
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Re: Meural Canvas displays blank images
I'm struggling to get through to them that it isn't an issue with my photos- How can it be when they can display correctly for a few days and then the white screen appears. I need some more people to request support to try and get the issue fixed.
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Re: Meural Canvas displays blank images
Kylie_v:
I don't know if my case is sill active, but I had contact with support over this issue seveal times, wth no solution.
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Re: Meural Canvas displays blank images
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Re: Meural Canvas displays blank images
If you need further information to help you log your error with support let me know.
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Re: Meural Canvas displays blank images
kylie_V:
I'd appreciate your help with customer support. When I contacted them with the blank screen issue they were clueless.
@Kylie_v wrote:
It may have taken months but I think the support team have found a solution to my blank screen issue! I must admit I don't know what they have done but they told me it may be related to the file size of some of my images. They are sending/clearing something on my canvas daily. It has been almost 2 weeks with no blank screen and I have used several playlists during this time to test it out. Fingers crossed.
If you need further information to help you log your error with support let me know.
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Re: Meural Canvas displays blank images
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Re: Meural Canvas displays blank images
I would suggest looking at your image file sizes and reducing them to see if that helps.
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