Help, Im seriously considering sending this thing back to the ninth ring of hell where this app came from. No matter how I try, using sd cards or uploading albums. I cannot get the frame to allow me to decide when to change picture. Ive rebooted, reinstalled app, delete album and uploadec again. I set it to freeze, I set it to 0 seconds. But NEVERTHELESS it will randomly change photos during the day. Tech support is neither tech or support. They have been less than helpful. This frame has so much potential but the software is just terrible. Please help Thank you
Thank you for the informaion but this is not fixing the issue. I have deleted the app from my phone and am only using the website. The sced. is turned off and it still changes photo for no reason. I really have no words for the poor software connected to the canvas.
If there is no fix to this and other problem I wish support would just say so. I have invested over 20 hours trying to correct issues.
I have tried all suggestions and still nothing. Tech support is of no help because I am certain that there is no fix as of yet. To spend this much money and to end up with a canvas that cannot even properly be used as a slideshow is beyond incompetent.
After all this time instead of solving the initial problem I have more.
Not only does the image change whenever it wants to randomly, now it pops up the menu at will.
The only way to solve the issue is to remove any of the features and just use it one image at a time.
I have permanently delete the app.
Delete all images.
Uncheck all features life gesture, scheduler, etc.
Add one photo.
When you want to display a different photo delete that one and add the new one.
Yes, refund and weeks of my life back. That sounds right. I am going to try to get support one last time after that I will return it. People need to post reviews to every site they can. Canvas itself is pretty good if they would just update the software.
Same for me. Scheduler is set to OFF, Freeze Image is ON, and Image Duration is 0. I set a picture, go about my business, and the next time I look at the Canvas the image has changed. Very frustrating - I want the picture that I selected to stay on the screen.
I’ve officially been working with customer support for a month on trying to fix this issue. Still no solution. The only solution I figured out on my own was to create a playlist of the one picture I want to stay on the screens and then play that particular playlist. It can’t change since there are no other pictures. Meural support has supposedly moved my case to the “higher tier” support, they are less responsive and worse ideas on solving the problem.
I am having exactly the same issue - having bought the Canvas in January and have also tried all the solutions mentioned except for the one picture/ one playlist - will try that now !
....really hope a solution is found. Otherwise the quality of the product is excellent and so far I have found nothing equivalent on the market .... would be a shame if a fix cannot be found as extremely annoying and would be a reason to switch as soon as an equivalent product appears on the market .....
Hope those in contact with customer support find a solution...will be following the thread
