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Re: Pictures fail to upload to Meural Canvas
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Pictures fail to upload to Meural Canvas
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Re: Pictures fail to upload to Meural Canvas
How are you uploading them? Using the android, iOS, or PC? Also are you getting a specific error message when you try to upload?
NETGEAR Team
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Re: Pictures fail to upload to Meural Canvas
Thank you for the reply - I am trying to upload from my Iphone 10. The message I am receiving is 'some images failed to upload'. This happens even if i upload one picture at a time. My space is on 1/3 full so I do not understand what is happening.
Thanks,
Hunt
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Re: Pictures fail to upload to Meural Canvas
Tried from pc, mac and from mobile app.
There is no error number given. It just says failed to upload for a brief moment and then the error disappears.
I can reliably reproduce this error on multiple canvases. The problem seems related to the cloud/website and not the client or the canvas.
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Re: Pictures fail to upload to Meural Canvas
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Re: Pictures fail to upload to Meural Canvas
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Re: Pictures fail to upload to Meural Canvas
Has anyone found a solution to the failed upload issue? I'm experiecing failed uploads from both my iphone and online uploads.
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Re: Pictures fail to upload to Meural Canvas
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Re: Pictures fail to upload to Meural Canvas
Hello grobe1,
Are you getting an error message?
Christian
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Re: Pictures fail to upload to Meural Canvas
I used Total Image Converter to convert a stubborn jpg file to gif file and then it uploaded successfully.
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Re: Pictures fail to upload to Meural Canvas
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Re: Pictures fail to upload to Meural Canvas
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Re: Pictures fail to upload to Meural Canvas
UPDATE: I noticed that none of the photos I received through messaging apps had any issues with uploading. I assume the apps automatically converts the photos to a standard format supported by the photo frame. So I sent all 500 photos on my playlist to a family member and asked them to send it back (Make sure your settings on the messaging app keeps the original size/resolution), downloaded the photos in a new folder on my iphone, linked the folder to my library on the Meural app, and now I no longer get the "Some images failed to upload" error. Hope this help!
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Re: Pictures fail to upload to Meural Canvas
Also, submitting a support ticket is not even possible, clicking ‘Contact Support’ leads to a broken link that says “Sorry, it’s not you, it’s us.” This is really bad…
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Re: Pictures fail to upload to Meural Canvas
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Re: Pictures fail to upload to Meural Canvas
What you should always try is to reboot your Meural. Rebooting device you are using for uploads might help too along with your router. On my android phone I get error message if I use shortcut for upload to Meural. Whenever I click "share" image on my android device, menu pops up on bottom where I can directly add image to meural playlist. That option never works. I need to click on "more" at that same share screen, scroll down to Meural shortcut, click it and use either one of the options "Send to Meural" or "add to play list". I have Pixel 5a and it works most of the time, my wife has Pixel 5 and sometimes that only works from second or third try for same picture. So, go figure.
Check if file you are trying to upload is a supported format. Also, it's not some type of huge file and it doesn't have some weird characters in it's name.
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Re: Pictures fail to upload to Meural Canvas
I am experiencing the same issue—have been for months now. It was only working for about a year and then this. So frustrating.