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Pictures fail to upload to Meural Canvas

LVSkipper
Aspirant

Pictures fail to upload to Meural Canvas

I am trying to upload pictures to a playlist and the all fail. I have created playlists in the past with no problem. Very frustrating. Any ideas?
Model: MC321| Meural Canvas II
Message 1 of 15
NG_Team
NETGEAR Moderator

Re: Pictures fail to upload to Meural Canvas

How are you uploading them?  Using the android, iOS, or PC?  Also are you getting a specific error message when you try to upload?

 

NETGEAR Team

Model: MC227| Meural Canvas
Message 2 of 15
LVSkipper
Aspirant

Re: Pictures fail to upload to Meural Canvas

Thank you for the reply - I am trying to upload from my Iphone 10.  The message I am receiving is 'some images failed to upload'.  This happens even if i upload one picture at a time.  My space is on 1/3 full so I do not understand what is happening.

Thanks,

Hunt

Message 3 of 15
Joe123465432
Aspirant

Re: Pictures fail to upload to Meural Canvas

I have the same problem.

Tried from pc, mac and from mobile app.

There is no error number given. It just says failed to upload for a brief moment and then the error disappears.

I can reliably reproduce this error on multiple canvases. The problem seems related to the cloud/website and not the client or the canvas.
Model: MC227| Meural Canvas
Message 4 of 15
Joe123465432
Aspirant

Re: Pictures fail to upload to Meural Canvas

Screenshot attached
Model: MC227| Meural Canvas
Message 5 of 15
MageTank
Aspirant

Re: Pictures fail to upload to Meural Canvas

I even created an account to say I fixed it. I converted the image from jpeg to ...jpeg. I even double-checked the metadata to the very end and it’s the same save a few lines that start with MP. There’s some sort metadata that stops it from uploading.
Model: MC227| Meural Canvas, MC321| Meural Canvas II, MC327| Meural Canvas II
Message 6 of 15
grobe1
Aspirant

Re: Pictures fail to upload to Meural Canvas

Has anyone found a solution to the failed upload issue? I'm experiecing failed uploads from both my iphone and online uploads. 

Message 7 of 15
Joe123465432
Aspirant

Re: Pictures fail to upload to Meural Canvas

I found that any cropped picture fails to upload (with no error message). Uncripped pictures seem to upload OK for me.
Message 8 of 15
Christian_R
NETGEAR Employee Retired

Re: Pictures fail to upload to Meural Canvas

Hello grobe1, 

 

Are you getting an error message? 

 

Christian 

Message 9 of 15
Tipperoo
Aspirant

Re: Pictures fail to upload to Meural Canvas

I used Total Image Converter to convert a stubborn jpg file to gif file and then it uploaded successfully.

Model: MC327| Meural Canvas II
Message 10 of 15
Mweber62
Aspirant

Re: Pictures fail to upload to Meural Canvas

I am using my android phone
Message 11 of 15
Yunarific
Aspirant

Re: Pictures fail to upload to Meural Canvas

Same here and it’s disappointing to see that even after a year such issue hasn’t been solved. I’m currently using iPhone 12 Pro ver. 14.6. I can only upload 100 or so of 500 total with most of the recent photos taken not being uploaded. The photos not being uploaded have not been edited, cropped, etc. in its original form taken by the iphone camera.
Message 12 of 15
Ivoimg
Aspirant

Re: Pictures fail to upload to Meural Canvas

I have exactly the same problem with exactly the same error message. Has there been any progress made to correct this problem?
Model: MC321| Meural Canvas II
Message 13 of 15
Tipperoo
Aspirant

Re: Pictures fail to upload to Meural Canvas

On multiple occasions, I could not get a satisfactory answer from Netgear Technical Support, so I tried a few things myself. The one thing that finally worked was simply unplugging the Meural at the wall outlet-- not the back of the Meural-- waiting a couple of minutes, and plugging it back in. The only reason I did not try that sooner is that the wall outlet in my installation was not readily accessible.. But that one action evidently enabled the Meural to more completely reboot and update the picture inventory List.
Model: MC327| Meural Canvas II
Message 14 of 15
Yunarific
Aspirant

Re: Pictures fail to upload to Meural Canvas

UPDATE: I noticed that none of the photos I received through messaging apps had any issues with uploading. I assume the apps automatically converts the photos to a standard format supported by the photo frame. So I sent all 500 photos on my playlist to a family member and asked them to send it back (Make sure your settings on the messaging app keeps the original size/resolution), downloaded the photos in a new folder on my iphone, linked the folder to my library on the Meural app, and now I no longer get the "Some images failed to upload" error. Hope this help!

Model: MC227| Meural Canvas
Message 15 of 15
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