Problems when presenting portrait mode jpg files by a single mp4 with the Canvas II
Hi to all,
I edit my photos for a Canvas II with Photoshop, scale them 1080x1920 or 1920x1080 pixel respectively and optimize for 100 dpi.
Then I use lightroom to combine series of several jpgs by exporting them as one mp4 file. While my Canvas II - hanging in portrait mode - correctly presents the landscape files of the mp4 file (just one black border above and another below), it incorrectly presents the portrait mode files with a two inch black border on all 4 sides of the image.
Does anybody know what happens with portrait mode jpg files when they are part of a mp4 file on the Canvas II?
Re: Problems when presenting portrait mode jpg files by a single mp4 with the Canvas II
Hello myphotos,
If you recently purchased the device I would recommend contacting our support team as newly purchased devices are provided with 90 days of complimentary support. You may open a ticket by registering your device using the link below.
