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Re: SD Card Not working

newframequestio
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SD Card Not working

I am putting the frame in a part of our house that has very bad wifi.

 

So I set up the frame in an area with good wifi this morning and then I bought an SD card with 128 GB of storage.

 

I followed the naming convention (filename.extension) and used alpha/numeric.

 

I put the card into the frame and nothing happens. 

 

What is the process to get the card engaged? 

 

Or is the card I bought not compatible?

 

The card I bought is as follows:

 

https://www.amazon.com/gp/product/B06XWZWYVP/ref=ppx_yo_dt_b_search_asin_title?ie=UTF8&psc=1

 

Model: MC227| Meural Canvas
Message 1 of 5
NG_Team
NETGEAR Moderator

Re: SD Card Not working

If you have a Meural 1 canvas, the SD card does not autodetect an SD card being inserted.  What you can do is insert the SD card and power off the Meural and power it back on (unplug the unitthen plug it back in), and it should recognize there is a SD card and read the contents.  

 

Regards,

Meural Team

Message 2 of 5
Urolupo
Aspirant

Re: SD Card Not working

Hi! Did you finally get your 128gb sd card to work efficiently on your canvas? 

Model: MC321| Meural Canvas II
Message 3 of 5
Meuralme
Aspirant

Re: SD Card Not working

I am having the same issue. I first used an 128GB and then i read that i should use up to 64 only, so i used a 4GB card and i followed all instructions (file extension, naming convention, created folder "Meural1", insterted it on canvas, unplugged and on again), but nothing shows up.

 

Please help! 

Model: MC227| Meural Canvas
Message 4 of 5
Meuralme
Aspirant

Re: SD Card Not working

Ok, i fixed my problem. All the photos I had saved on the card were landscape, so when the Meural was hung on portrait, the SD card wasnt detected. I rotated the Meural to landscape and, boom, there was my card and all my photos. Just sharing for someone that might find this useful.

Message 5 of 5
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