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Re: Scheduled "Wake" is not working

scmarti
Aspirant

Scheduled "Wake" is not working

Purchased canvas a year ago, configured the schedule, and had no issues with the Wake function.

 

Recently upgraded the canvas’s software ver.to  2.2.10_2.0.13 AND deleted the schedule (wanted something new for 2022).   

 

The new schedule is configured to Wake in the AM, Sleep in the PM (M-F)

 

ISSUE: The new schedule works except it does not Wake each morning.

 

I used the same settings as the previous schedule, and not sure why it won’t wake.

  • Auto-adjust brightness was enabled
  • Sleep when room is dark is disabled
  • Power Mode is set to continuous Display Mode.

 

Thanks for tips:

 

Shawn

Model: MC321| Meural Canvas II
Message 1 of 11
KevinLiT
NETGEAR Moderator

Re: Scheduled "Wake" is not working

Hello scmarti, 

 

I understand that you are having issues with the scheduled wake feature on the Meural Canvas II. 

 

Please try disabling the auto-adjust feature. 

 

Please keep me updated on this issue. 

 

Best;

Kevin

Community Team. 

Message 2 of 11
scmarti
Aspirant

Re: Scheduled "Wake" is not working

Kevin,

 

It's working with auto-adjust disabled now.  However, it was working before when auto-adjust was enabled as mentioned.  Why does auto-audjust now need to be distabled.  Is this due to a recent update?

Message 3 of 11
KevinLiT
NETGEAR Moderator

Re: Scheduled "Wake" is not working

Hello scmarti,

 

Thank you for bringing this issue to our attention. I informed my team of the Auto-Adjust Feature issue with the Meural Canvas. We are working diligently to solve this issue. 

 

 

Best,

Kevin

Community Team

 

 

 

Message 4 of 11
JWS9518
Apprentice

Re: Scheduled "Wake" is not working

Having same issue here.  I turned off the auto settings, but still powering off and not automatically coming back on.

 

When will this bug be fixed?

Message 5 of 11
srbrouwer2
Aspirant

Re: Scheduled "Wake" is not working

I am also having the same issues as described above.  The scheduler used to work just fine.  Sometime in January 2022 it stopped waking and/or sleeping automatically according to the schedule.  I have tried all of the recommended suggestions on all of the various messages regarding this issue and I cannot find a solution that works for me. 

 

Can you please let me know when this issue will be resolved and if there is a new update coming?  Can you also please tell me the current version of the app and canvas software.

Message 6 of 11
KevinLiT
NETGEAR Moderator

Re: Scheduled "Wake" is not working

Hello srbrouwer2,

 

 

I am sorry to hear that you are having issues with your scheduler. Adjusting the light sensor sensitivity can help resolve this issue. 

The current app version is: V5.2.8

 

Below are instructions on how to adjust the light sensor sensitivity on your Meural Canvas:

 

To adjust the light sensor from my.meural.com:

  1. Login to my.meural.com.
  2. Go to Canvases.
  3. In the upper left-hand corner, select the canvas you want to adjust.
  4. Scroll down to Light Sensitivity.
  5. Adjust the light sensitivity to Low, Normal, or High.

 

Best,

Kevin

Community Team

Message 7 of 11
joer1974
Aspirant

Re: Scheduled "Wake" is not working

Kevin, You missed part of the question"please tell me the current version of the app and canvas software." You gave the "current app version" but not the current version of the canvas software. I have been searching the Meural site for quite some time and cannot find anywhere that this information is listed. To be clear this is the version of the software that is running on the canvas NOT the app that is running on the mobile phone. I currently have the version 2.2.10_2.0.13. If this version is the "latest" it means that it has been around for OVER 1 YEAR. This means that there have been NO FIXES to the software for OVER 1 YEAR.

Message 8 of 11
KevinLiT
NETGEAR Moderator

Re: Scheduled "Wake" is not working

Hi,

 

@ joer1974

and 

@scmarti

 

The latest firmware for available for your Meural Canvas II is 2.2.12_2.0.12. Please ensure your Meural is on the latest released firmware.

 

To update your firmware please do the following:

Meural App > Settings > Canvas Details > Software Update

 

Let me know if you have any additional questions!

 

Best,

Kevin

Community Team

Message 9 of 11
joer1974
Aspirant

Re: Scheduled "Wake" is not working

Kevin, Thanks for the quick reply. When checking for the "current" Canvas Software version , I get two different results depending upon how I access this info. If I use the Canvas displayed menu and go to Canvas info>Software version, I get  2.2.10_2.0.13.

If I go to your suggested place  Meural App > Settings > Canvas Details > Software Update

I get 2.2.12_2.0.13.  

If I select Software Update, I get "Canvas is already up to date".

So, we have a conflict here & I have NO way of telling what version I have. But this is VERY consistent.  I have 30 years of software development experience and I WOULD NEVER allow this buggy a product to be released. This has NOTHING to do with programming resources. These should be VERY EASY bugs to fix. I am completely dumbfounded as to why a major corporation like Netgear allows a team to TRASH what it otherwise a fantastic product. I have had multiple conversations with the help desk & reported bugs (for ex:service number is 45840438), But NOTHING ever is fixed. Are you an employee of Netgear, or just someone that is trying to help out?  Thanks, Joe

Message 10 of 11
KevinLiT
NETGEAR Moderator

Re: Scheduled "Wake" is not working

Hello @joer1974 ,

 

I understand that there are two different read-outs depending on how the user accesses their firmware information for their Meural Canvas. 

 

Thank you for bringing this issue to our attention. 

We will work diligently to get this discrepancy resolved. 

 

Best,

Kevin

Community Team

Message 11 of 11
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