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"Failed: Invalid Playlist" on Meural Scheduler

Curthiker
Aspirant

"Failed: Invalid Playlist" on Meural Scheduler

For over a year now, my Meural 1, with Software 2.0.9, is unable to save changes to the Scheduler. Everytime, whether it is a Membership Playlist, or my own Playlist selected, when I hit "Save" it says "Failed: Invalid Playlist". Any suggestions? I've rebooted the Canvas, and the iPhone app and the app running on my computer on the web. Thanks for any help.

I've had my Meural since early 2017 and love it.

Model: MC227| Meural Canvas
Message 1 of 3
Christian_R
NETGEAR Employee Retired

Re: "Failed: Invalid Playlist" on Meural Scheduler

Hello Curthiker, 

 

I'd like for our support team to reach out to you for further assistance. If you wish to be contacted, please send me a private message and provide the following info. 

 

Email:

Phone:

Preferred Contact Time: (including time zone)

Meural Model:

Meural Serial Number:

 

Thanks,

Christian 

Message 2 of 3
Curthiker
Aspirant

Re: "Failed: Invalid Playlist" on Meural Scheduler

Christian: I tried twice to reply to your email with the requested info but both times my email bounced with message: 

 

"  ----- The following addresses had permanent fatal errors -----
<community@netgear.com>
   (reason: 554 5.4.14 Hop count exceeded - possible mail loop ATTR34 [BN1NAM02FT045.eop-nam02.prod.protection.outlook.com])"

 

 

Model: MC227| Meural Canvas
Message 3 of 3
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