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used meural canvas - already registered to unknown pre-owner - what now?

Meuro
Initiate

used meural canvas - already registered to unknown pre-owner - what now?

Hi folks,
I bought a canvas of a used goods seller online which is registered to an unknown previous owner. How to process with this frame to on one hand use it on my end - and on the other lock out the previous owner? It's there a way to de-register the previous owner? Thanks!
Message 1 of 3
KevinLiT
NETGEAR Moderator

Re: used meural canvas - already registered to unknown pre-owner - what now?

Hello Meuro, 

 

Welcome to the NETGEAR Community!

 

I understand that you purchased a Meural Canvas for a online seller and would like to change the registration. However, the previous owner will need to deregister the device by doing the following:

  • Navigate  to mynetgear.com
  • Then click "View Product"
  • Now click "Unregister Product" (Located at the bottom of the screen under "Data Links")

 

 

 

Best,

Kevin

Community Team

Message 2 of 3
Meuro
Initiate

Re: used meural canvas - already registered to unknown pre-owner - what now?

Thanks, though as written, the previous owner prior to the reseller is UNKNOWN.
what can be done about that without them?
Thanks!
Message 3 of 3
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