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Re: Meural app crashing CONSTANTLY on latest iOS
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Meural app crashing CONSTANTLY on latest iOS
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Re: Meural app crashing CONSTANTLY on latest iOS
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Re: Meural app crashing CONSTANTLY on latest iOS
I did the same as you: restarting the app. I found that the app started working after a few minutes. I wonder if it was busy downloading the paintings I selected and had to catch up.
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Re: Meural app crashing CONSTANTLY on latest iOS
Agreed, the new app update has made it unstable to the point of being unusable. I can usually get max 1 action (eg switch playlist) out of it before it freezes. I've resorted to using the web interface instead, which is of course sub-optimal for a mobile device.
iOS version 14.0.1, iPhone Xs model, version 5.0.7.3228 of the app.
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Re: Meural app crashing CONSTANTLY on latest iOS
Hello jerryzurek & GuySie,
Are you still experiencing issues regarding the Meural app?
Christian
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Re: Meural app crashing CONSTANTLY on latest iOS
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Re: Meural app crashing CONSTANTLY on latest iOS
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Re: Meural app crashing CONSTANTLY on latest iOS
Yes, the app still crashes constantly. I also asked your twitter team about this, but they only managed to tell me that the Orbi app was updated 😉 so that didn't help much.
If you need beta testers, I'm happy to help. I really want to see this product succeed. But I don't think you guys can charge this much for a digital art frame when the app simply does not work as required for even basic use of the product.
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Re: Meural app crashing CONSTANTLY on latest iOS
Hello Meural Community,
Thanks for confirming. If you're experiencing issues, may you send me a private message with the info below.
Meural App Version: (please also specify if it's iOS or Android)
Merural Canvas Model Number:
Thank you,
Christian
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Re: Meural app crashing CONSTANTLY on latest iOS
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Re: Meural app crashing CONSTANTLY on latest iOS
@Christian_R wrote:Hello Meural Community,
Thanks for confirming. If you're experiencing issues, may you send me a private message with the info below.
Meural App Version: (please also specify if it's iOS or Android)
Merural Canvas Model Number:
Thank you,
Christian
Hi Christian,
I am using IOS 14.1 and the Meurual Canvas II. Every time I open the app it freezes and then closes very quickly after. I have uninstalled and reinstalled the app. It worked long enough for me to click once on canvas and then it froze and quickly closed again. I bought this picture frame not long ago and now it is basically worthless as I am no longer able to add no pictures or control the pictures that show. Please help!
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Re: Meural app crashing CONSTANTLY on latest iOS
Hello cavanbuskirk,
Are you able to install the Meural app and access the app on a different mobile device? Please message me your Apple ID.
Thanks,
Christian
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Re: Meural app crashing CONSTANTLY on latest iOS
I just purchased this expensive digital photo frame and now thinking of returning it ONLY because it crashes with one or two actions within the iOS app. We can live with 16:9 instead of 3:2 even though it ruins a lot of photos, but this app crashing every action or two is unbelievable!
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Re: Meural app crashing CONSTANTLY on latest iOS
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Re: Meural app crashing CONSTANTLY on latest iOS
I have been running a beta of the app and Meural is working to fix problems. Beta is working much better. Still a few little bugs but almost there.
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Re: Meural app crashing CONSTANTLY on latest iOS
My IOS app keeps crashing as well so I am unalbe to upload any photos, rendering the device useless
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Re: Meural app crashing CONSTANTLY on latest iOS
Hello Ohms,
We currently have a beta Meural App version available that may help address your issues. Please refer to the link below for more info.
https://community.netgear.com/t5/Meural-Canvas/Beta-Testers-for-the-Meural-App-iOS/m-p/2013107#M669
Christian