Reply

Re: Meural site not accepting CC payments for Membership renewal

mkrice9026
Aspirant

Meural site not accepting CC payments for Membership renewal

I've been getting notices to renew my Meural membership for a couple of weeks now and I've tried to make payments on three devices (iPad, Android phone and Windows 10 PC) using two different CC (MC and Visa) without success and now my Membership is CANCELLED!

I've set up TWO cases with Netgear and have had no less than FOUR phone calls, trying desperately to give you my payment.  Every time I put in my CC info and click "Save," I get a new page that says "System Unavailable (1590)"

I only get automated responses and NEVER get anyone who can accept and process a credit card payment for $49.95.  I've spent hours trying to get this fixed and am looking for some sort of support that is worthy of the term!

Model: MC227| Meural Canvas
Message 1 of 11
hamelot
Aspirant

Re: Meural site not accepting CC payments for Membership renewal

Same problem here.  Netgear does not make it easy to actually talk to someone who can help.  Adding to your message in hopes if they get enough feedback on the same problem they will address it.

Message 2 of 11
KevinJ_K
NETGEAR Employee Retired

Re: Meural site not accepting CC payments for Membership renewal

Hello mkrice9026 & hamelot,

 

Thank you for reaching out. Can you please send us a private message with the following information:

 

- Email address used to register the Meural

- Subscription account number or the device serial number

- Country you are trying to make the purchase from

- Type of credit card being used (Ex. Visa)

 

We look forward to your response and trying to assist you.

 

Regards,

NETGEAR Meural Community Team

Message 3 of 11
Arkangellcm
Aspirant

Re: Meural site not accepting CC payments for Membership renewal

'Bonjour'

 

I recently bought a meural Canvas II and I want to subscribe an annual Membership.

Whithout it, the canvas has no great interest (849 euros!!!)

 

I have the same problem to pay in euro from France.

 

On wich email can I send the informations you need to help me.

 

Thank you in advance

Message 4 of 11
KevinJ_K
NETGEAR Employee Retired

Re: Meural site not accepting CC payments for Membership renewal

Hello Arkangellcm,

 

Thank you for reaching out. Here is the email to the Meural support team for assistance with this issue: 

 

meuralsupport@netgear.com

 

We hope to have a fix for this soon.

 

Regards,

Kevin K., NETGEAR Meural Community Team

 

 

Message 5 of 11
hamelot
Aspirant

Re: Meural site not accepting CC payments for Membership renewal

Sure. How or to whom do I send the private message?

Message 6 of 11
KevinJ_K
NETGEAR Employee Retired

Re: Meural site not accepting CC payments for Membership renewal

Hello hamelot,

 

Thank you for reaching out. Please contact our Meura;l Support team for further assistance with this matter:  

 

meuralsupport@netgear.com

 

Regards,

Kevin K., NETGEAR Meural Community Team​​​​​​​

Message 7 of 11
Pkitay
Aspirant

Re: Meural site not accepting CC payments for Membership renewal

Having issues to pay for additional collections not included in my memberships. I was able to setup my credit card info but when trying to pay for art it shows as denied. Tried three times with different cards but there seems to be an issue with the payment process. Please provide a solution.
Model: MC227| Meural Canvas
Message 8 of 11
DarkUniverse
Tutor

Re: Meural site not accepting CC payments for Membership renewal

I was fighting with Netgear since November about this. 

Since two days, the Credit Card issue seems to be solved.

Message 9 of 11
KevinJ_K
NETGEAR Employee Retired

Re: Meural site not accepting CC payments for Membership renewal

Hello DarkUniverse,

 

Thanks again for the comment and update regarding that frustrating credit card entry issue for our international customers. I am glad to hear it was resolved and seems to be working fine. We have not heard any other complaints but if there are issues going forward please feel free to contact us immediately.

 

I apologize again for how long this took to get a resolution. I was a vocal advocate for our customers and was told a fix would be issued soon but that these things take time. Again, I am sorry for any frustration or disappointment this may have caused you or anyone else.

 

Regards,

Kevin K., NETGEAR Meural Community Team

 

 

Message 10 of 11
JustRachael
Tutor

Re: Meural site not accepting CC payments for Membership renewal

I had the same problem. It's taken me 18 months to get it working (it randomly started again) and in return I notice that membership had increased from $50 to $79 a year. Nice one Netgear!

Model: MC227| Meural Canvas
Message 11 of 11
Discussion stats
  • 10 replies
  • 2389 views
  • 0 kudos
  • 7 in conversation
Announcements

Orbi WiFi 6E