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Re: 0 days remaining

Rafaz
Initiate

0 days remaining

Hi all, can someone help me with my router. I set the billing cycling for 4th Of each month. But no matter what I do I always get 0 days left on the data remaining information. I tried everything and it doesn’t work at all. Is it a bug? I’m using on EE and tried the same sim on one M1, and it works normally. Should I replace the router? Is anyone else having this problem? I have the latest firmware
Model: MR2100|Mobiler Router Nighthawk M2
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Blanca_O
NETGEAR Moderator

Re: 0 days remaining

Hi @Rafaz

 

Welcome to NETGEAR Community!

 

Have you tried resetting the router? If not, please do so. 

 

May we please know the device SKU (MR1100-100xxx)? Kindly provide as well the firmware version. 

 

Regards,
Blanca
Community Team

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Message 2 of 3

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Blanca_O
NETGEAR Moderator

Re: 0 days remaining

Hi @Rafaz

 

Welcome to NETGEAR Community!

 

Have you tried resetting the router? If not, please do so. 

 

May we please know the device SKU (MR1100-100xxx)? Kindly provide as well the firmware version. 

 

Regards,
Blanca
Community Team

Message 2 of 3
Rafaz
Initiate

Re: 0 days remaining

Well, thank you for your response. I think it's better later than never.

I did reset, factory reset and well, nothing as I said before.

 

But at the end [not] thanks to your poor customer service (that was blaming my provider after transfer my calls 5 times) or this abandoned forum I end up taking the unity back as it was clearly faulty. The new unity came working fine and the days are counting normal, without I ever bothering my provider.

 

Thanks a lot guys for all this  marvellous support. 👎

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