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[AC790S] Firmware update ERROR

Alexgear
Aspirant

[AC790S] Firmware update ERROR

Hi all,

 

I cannot update my AC790s' firmware, there is always a error message (see photos attached).

 

How can I update it? 

 

Model: AirCard 790S

Firmware Version: NTG9X35C_01.03.28.05

Firmware Build Date: 2014/10/16

 

This is a 4 years old firmware! How come I cannot find the firmware on Netgear's website?

Can someone post the link to the firmware, can we update it via USB?

 

Thank you for your help and replies.

 

Have a good day,

 

 

Alexis

IMG_9509.PNGIMG_9510.PNG

 

 

 

Model: MR1100|Nighthawk LTE Mobile Hotspot Router (AU)
Message 1 of 13
JasonN
NETGEAR Employee Retired

Re: [AC790S] Firmware update ERROR

Hi Alexgear,

Thank you for posting in the community with your issue. I will work with my internal team and review for a solution. :]

 

 

 

- Jason N

Message 2 of 13
JasonN
NETGEAR Employee Retired

Re: [AC790S] Firmware update ERROR

Hi Alexgear,

Thank you for responding to my PM. :]

 

 

- Jason N

Message 3 of 13
CuongVSD
Aspirant

Re: [AC790S] Firmware update ERROR

Hi All

Same problem, Im from Viet Nam

 

thanks 

Message 4 of 13
JoKiv
Aspirant

[AC790S] Firmware update ERROR

This problem still exist. Locating firmware suitable to European models are restricted out from website.

Message 5 of 13
Blanca_O
NETGEAR Moderator

Re: [AC790S] Firmware update ERROR

Hi JoKiv, 

 

May I request for the following information: 

- Where did you purchase the unit? 

- What is the current firmware version installed? 

- Do you have connectivity issue? 

 

Make sure that you have excellent signal bars when you attempt to update the firmware. 

 

Regards, 
Blanca 
Community Team

Message 6 of 13
JoKiv
Aspirant

Hi,   I puchased device from Telia (ISP and mobile operat...

Hi,

 

I puchased device from Telia (ISP and mobile operator), Finland 

Current version seems to be NTG9X35C_11.11.15.03

I don't have issues with connectivity.

 

I'll try again with better signal.

Message 7 of 13
Blanca_O
NETGEAR Moderator

Re: Hi,   I puchased device from Telia (ISP and mobile operat...

Hi JoKiv, 

 

We’d greatly appreciate hearing your feedback letting us know if you need further assistance.
 

Regards, 
Blanca 
Community Team
 

Message 8 of 13
regchang
Aspirant

Re: [AC790S] Firmware update ERROR

Hi Support Team,

 

Can I still update the AC790S firmware online in this time? because it has been wrong, seems the update WEB site not find firmware file.

I puchased device from Telstra in 2016.
current firmware version: NTG9X35C_01.03.28.05

Is there any way to help me solve this problem?

Thanks.

 

regchang

Message 9 of 13
BillMcQ
Aspirant

Re: [AC790S] Firmware update ERROR

Hi, 

 

I am having the same problem. I receive an ‘update error and will retry in 48 hours. message. My firmware is stuck on 9x35c 11.11.00.00

if anyone has solved this problem can they please post a solution

 

thanks in advance for any help

Message 10 of 13
net1gear1commun
Initiate

Re: [AC790S] Firmware update ERROR

I'm here for the same problem - I have an AC790S from BigPond and I want to check and update the firmware. The Netgear site claims there is none available... is that true?

Message 11 of 13
Alexgear
Aspirant

Re: [AC790S] Firmware update ERROR

Easy question... still unanswered!

Message 12 of 13
morphus7
Aspirant

Re: [AC790S] Firmware update ERROR

I have the same issues but NetGear Team still stay quiet.

Please how can we resolve this problem.

If possible give us in pm the latest firmware.

Message 13 of 13
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