AC810s Firmware Upgrade not working

[Ukeee]

I have an Aircard 810s

I am unable to initiate firmware update on my ac810s as it kept giving me an Update Error message.

Firmware Version:NTG9X40C_10.13.02.00Firmware Build Date:2015/09/03

[Blanca_O · Accepted solution]

Hi Ukeee, 

Thank you for responding. Please reset the unit one more time and try again. Where did you purchase the unit? 

Regards,

Blanca 
Community Team

[Blanca_O]

Hi Ukeee, 

Welcome to NETGEAR Community! 

As I understand, you are unable to update the firmware. May I ask for the following information: 

- What Internet browser (and version) did you use to open the device page?
- Have you tried to use another computer/device to upgrade the firmware?
- Have you tried to use another Internet browser?

- Have you tried to reset the device? 

Please make sure that you have good signal when you update the firmware. 

Regards,

Blanca 
Community Team
 

[Ukeee]

- What Internet browser (and version) did you use to open the device page?

I've used Microsoft Edge (42.17134.1.0) and Mozilla Firefox (61.0b11)
- Have you tried to use another computer/device to upgrade the firmware?

I have tried to use the Netgear app on my iPhone and it still would not update the firmware version
- Have you tried to use another Internet browser?

Yes as mentioned above

- Have you tried to reset the device?

Do you mean to reset it back to default factory settings? Yes I did initially do a factory reset when I first got the AC810s.

[Blanca_O · Accepted solution]

Hi Ukeee, 

Thank you for responding. Please reset the unit one more time and try again. Where did you purchase the unit? 

Regards,

Blanca 
Community Team