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Re: AC810s common issues

pustynnyjez
Initiate

AC810s common issues

Hi,

does anyone knows what's the issue, that this router is rebooting each time when the network traffic is bigger than just watching youtube ? downloading big file (like iso image from torrent network) from internet is not possible because of that... 

I mean whole device is restarting - not only connection to internet..

 

Second thing is using this device under power supply - why after charging I need to power off supply, because after reaching 100% of battery, device switches to discharging battery, unless someone will recconect power supply - otherwise it wil discharge completly and switch off itself. It's CONNECTED TO POWER SUPPLY - IT MUST WORK ! I use it as mobile device only at weekend, during week I want keep it connected to power and don't have to check every time if I should reconnect it because battery cycle (charged to 100% - 0%) is comming to end..

It's also not working wihout battery - restarting after make connection with GSM network..

 

Third isssue is software in my opinion - missing SMS forwarding option - why  ? it's just mobile router - I would like to get SMS for my main phone, fe. because provider is sending me SMS about finishing money on internet sim card...

SMS size sent from A810s is 70 characters - normaly it's 160, right ? 

 

 

Model: AirCard 810S (Telstra)|Telstra Wi-Fi 4GX Advanced III,AirCard 810S|Telstra Wi-Fi 4GX Advanced III
Message 1 of 10
pustynnyjez
Initiate

Re: AC810s common issues

I get if from my mobile network service providier - it's new device. http://www.play.pl/telefony/unknown/netgear-router-ac810s/?ogrp=internet

Yes I did reset it to factory defaults. 

I figured out that temperature of device has to be low, but it's making itself warm even at daily use transfers...

It have to be externaly cooled (with fun and taken off back cover in my case) to work.. It can't work without battery - why ? 

Is it planned/possible for NETGEAR to fix/change software issues with this device (70char. SMS's is error in my opinion, forwarding also in this type of device)?

 

@edit: i use device in room temperature ~21 Celsius degre - what about summer? - it's normal during day to reach 30 - it's mobile device, so for sure it'll be overheated when taken outside.. 

Message 2 of 10
Jake_
Aspirant

Re: AC810s common issues

Hi,

 

I have some similar issue to yours. My router freezes when i use torrent protocol. When for single file i have many connections I guess.

Can you Netgear engineers provide fix for that? I can help you with testing and reproducing that issue.  Please let me know.

Message 3 of 10
Holiven
Guide

Re : AC810s common issues

Hi

 

I have the same issue too...

Mine is plugged with the power supply without the battery.

It happens that the device reboots while it's downloading.

Message 4 of 10
Holiven
Guide

Re : AC810s common issues

Hello

Any update about this issue?

It's very annoying because i lost connection very often

Message 5 of 10
Jake_
Aspirant

Re : AC810s common issues

Hi all,

 

I did some testing with few configuration. Here are my observations:

 

1. when using my VPN connection with UDP setting ac810s tends to freeze after few seconds (3-4 active torrent connection)

2. when using my VPN connection with TCP setting ac810s works fine but active connection has to be limited to 3-4. From time to time connection freezes but device restart is not needed - so VPN using TCP is some workaround - anyway with this setup connection is rather slow - up to 1.5 Mbytes/s

 

Without VPN ac810s router seems to be working fine. Maybe VPN providers use bigger frames? Anyway with ac810s this is first time I experienced freezing issue. Number of potential ac810s buyers is narrowing, having in mind VPN usage will be growing.

 

Message 6 of 10
astrocrab
Aspirant

Re: AC810s common issues

same problem here: suddenly reboots, inet loss like this

44 bytes from 87.250.250.242 : icmp_seq=72 ttl=52 time=39 ms
44 bytes from 87.250.250.242 : icmp_seq=73 ttl=52 time=40 ms
44 bytes from 87.250.250.242 : icmp_seq=74 ttl=52 time=43 ms
44 bytes from 87.250.250.242 : icmp_seq=75 ttl=52 time=39 ms
44 bytes from 87.250.250.242 : icmp_seq=76 ttl=52 time=59 ms
Request timeout for icmp_seq 77
Request timeout for icmp_seq 78
Request timeout for icmp_seq 79
Request timeout for icmp_seq 80
...
Request timeout for icmp_seq 165
Request timeout for icmp_seq 166
Request timeout for icmp_seq 167
44 bytes from 87.250.250.242 : icmp_seq=168 ttl=52 time=1221 ms
44 bytes from 87.250.250.242 : icmp_seq=169 ttl=52 time=452 ms
44 bytes from 87.250.250.242 : icmp_seq=170 ttl=52 time=398 ms
44 bytes from 87.250.250.242 : icmp_seq=171 ttl=52 time=55 ms
44 bytes from 87.250.250.242 : icmp_seq=172 ttl=52 time=54 ms
44 bytes from 87.250.250.242 : icmp_seq=173 ttl=52 time=45 ms

 

ie about 2-3 minutes blackout in a area full of LTE cells. never got such issues with iphone built in lte or zte mf910

and i got such blackouts many times a day.

Message 7 of 10
Holiven
Guide

Re: AC810s common issues

For me , support agreed yo an RMA. It was a defective product
Message 8 of 10
olkitu
Star

Re: AC810s common issues

I have Netgear AC810 also and have similar issue with OpenVPN UDP, first disconnect and then reboot. 

 

Model: AirCard 810S

Firmware VersioN: NTG9X40C_11.14.08.20

Firmware Build Date: 2017/03/26

Hardware Version 1.0

PRI Version: 02.07

Web App Version: AC810S-1.03.03.103.155

Model: AirCard 810S|Telstra Wi-Fi 4GX Advanced III
Message 9 of 10
georg11
Aspirant

Re: AC810s common issues

I just registered to say thank you for describing these problems -- I'm a common VPN user. As NetGear hasn't had the decency to fix this issue, I'm not buying this product. Also, the reheating issues you mention worry me.

 

Cheers,

Message 10 of 10
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