ATT Nighthawk MR1100 stuck on boot logo and boot fails

[vartanarsen]

hi all, this started happening tonight.  I tried everything, the only option is to take out battery and put it back, then it goes back to get stuck on the logo and then stops trying to boot.  I dont know what to do.

[Blanca_O · Accepted solution]

Hi @vartanarsen

Welcome to NETGEAR Community! 

I suggest to reboot the unit without the sim card. If the device completely boot up then perform a factory reset by following the steps provided by @plemans. Once done, insert the sim card again and check how it goes. 

Regards, 
Blanca 
Community Team

[plemans]

have you tried resetting it? this is from the manual. Find the manual at the bottom. 

Factory Reset Using the Reset Button
You must remove the cover on the bottom of the mobile router to access the Reset button.
To perform a factory reset using the Reset button:
1. Make sure that the mobile router LED is lit to indicate that it is receiving power from the battery.
2. Remove the cover on the bottom of the mobile router.
3. Place your thumbs on the arrows on the cover and press down while sliding the cover up.
4. Leave the battery in place.
5. Locate the Reset button.
6. With a sharp object such as a paperclip, press and hold the Reset button for five seconds. The mobile router returns to factory settings.
7. Replace the cover on the back of the mobile router.

http://www.downloads.netgear.com/files/GDC/MR1100/MR1100_UM_EN.pdf

[Blanca_O · Accepted solution]

Hi @vartanarsen

Welcome to NETGEAR Community! 

I suggest to reboot the unit without the sim card. If the device completely boot up then perform a factory reset by following the steps provided by @plemans. Once done, insert the sim card again and check how it goes. 

Regards, 
Blanca 
Community Team

[Blanca_O]

Hi vartanarsen, 

We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

Regards, 
Blanca 
Community Team