Aircard 790S Bigpond - Wrong password from any device

[Acher-CH]

Dear all,

I recently purchased an Aircard 790S, bigpond a month ago. I configured it in very standard manner, one 2.4GHZ and one 5 GHZ secondary network.

It worked very well for 3 weeks. Suddenly nobody can login anymore. Any attempt to login (from various devices such as samsung S7 phone, android box) gives "Wrong password" message.

I tried to forget the network, shutdown and restart, same thing.

I disabled 5Ghz secondary, shutdown and restart, same thing. 

Anyone has an idea what is the solution for this issue?

Best regards to all. Acher.

[JasonN]

Hi Acher-CH,

Please perform a factory reset on the actual aircard device.

Proceed with the link and on page 92 for the steps to factory reset.

https://www.telstra.com.au/content/dam/tcom/personal/support/pdf/broadband/4g-advanced-ac790s-guide....

Please let me know if this fixes the issue. :]

- Jason N

[JasonN]

Hi Acher-CH,

I wanted to check in on you and see if your issue has been resolved.

Please let me know. :]

- Jason N