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Bought a 'returned/used' M1 Nighthawk from Amazon Warehouse - admin password is not default

Goto10
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Bought a 'returned/used' M1 Nighthawk from Amazon Warehouse - admin password is not default

Hi, as per title, I bought a 'as new' condition M1 router from Amazon Warehouse, I've put my SIM card in and the router tells me to login to set the APN - the default admin password (on the sticker inside the battery compartment) doesn't work, so I'm guessing the previous owner [who returned the unit to Amazon] changed the password - I can't see any way to factory reset the unit without having the admin password.  Before I return the unit to Amazon, is there any way I can reset the device?
Thanks in advance.

Model: MR1100|Nighthawk M1 Mobile Router
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plemans
Guru

Re: Bought a 'returned/used' M1 Nighthawk from Amazon Warehouse - admin password is not default

You can remove the back panel and push the reset button for 10 seconds. here's a video of how. 

https://www.youtube.com/watch?v=kJ6Ci2-b7Fg

Current setup: CAX80->Trendnet TEG-S380->GS716T-> RBK752->pi-hole
1.4gig download/50mbps upload
We’re members of the public helping out on our own time.

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Message 2 of 6

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plemans
Guru

Re: Bought a 'returned/used' M1 Nighthawk from Amazon Warehouse - admin password is not default

You can remove the back panel and push the reset button for 10 seconds. here's a video of how. 

https://www.youtube.com/watch?v=kJ6Ci2-b7Fg

Current setup: CAX80->Trendnet TEG-S380->GS716T-> RBK752->pi-hole
1.4gig download/50mbps upload
We’re members of the public helping out on our own time.
Message 2 of 6
plemans
Guru

Re: Bought a 'returned/used' M1 Nighthawk from Amazon Warehouse - admin password is not default

make sure its charged and turned on when you push and hold reset. 

Current setup: CAX80->Trendnet TEG-S380->GS716T-> RBK752->pi-hole
1.4gig download/50mbps upload
We’re members of the public helping out on our own time.
Message 3 of 6
Goto10
Initiate

Re: Bought a 'returned/used' M1 Nighthawk from Amazon Warehouse - admin password is not default

Perfect, thank you - that's worked, I completely missed the physical button (!)

Message 4 of 6
plemans
Guru

Re: Bought a 'returned/used' M1 Nighthawk from Amazon Warehouse - admin password is not default

glad it worked for you!

Current setup: CAX80->Trendnet TEG-S380->GS716T-> RBK752->pi-hole
1.4gig download/50mbps upload
We’re members of the public helping out on our own time.
Message 5 of 6

Re: Bought a 'returned/used' M1 Nighthawk from Amazon Warehouse - admin password is not default


@Goto10 wrote:

I can't see any way to factory reset the unit without having the admin password. 

 


Manuals are always a good place to start.

Visit the support pages:

Support | NETGEAR

Feed in your model number and check the documentation for your hardware.

Check the section in the manual Factory Reset Using the Reset Button.

You may have done that already. I can't tell from your message.

I mention it because Netgear gave up on supplying paper manuals and CD versions some years ago and people sometimes miss the downloads.

Just another user.

My network DM200 -> R7800 -> GS316 -> PL1000 -> Orbi RBR40 -> Orbi RBS50Y -> RBS40V
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