DC112A Failed to update GUI language file

[BobHx]

I'm currently using the DC112A with the WAN port connected to a satellite modem (high latency connection - ping time 600 - 700 ms)

Netgear Genie shows my current Firmware version is V1.0.0.32_1.0.60 and that a router firmware upgrade is available.
The Firmware Upgrade Assistant shows:
Current GUI Language Version: 1.0.0.32_2.1.38.3
New GUI Language Version: 1.0.0.44_2.1.38.3
Current Firmware Version 1.0.0.32
New Firmware Version 1.0.0.44_1.0.60

When I press the 'Yes' button I get the following two messages:
Downloading and updating the language table, please wait for approximately one minute...
and then
Failed to update GUI language file

-- Any ideas how to fix this?

[Blanca_O · Accepted solution]

Hi @BobHx

Please try again the firmware update and let us know of the result. This should be fixed by now. 

Regards, 
Blanca 
Community Team

[Blanca_O]

Hi @BobHx

We are investigating on this. We will get back to you for any updates.

Regards, 
Blanca 
Community Team
 

[Blanca_O · Accepted solution]

Hi @BobHx

Please try again the firmware update and let us know of the result. This should be fixed by now. 

Regards, 
Blanca 
Community Team

[BobHx]

Hi Bianca - that's fixed it: many thanks, Bob

[Blanca_O]

Hi @BobHx

Great! Thank you for the update and glad to know that it is now working. 

Regards, 
Blanca 
Community Team

[UC74]

I have the same problem.

I tried to update the firmware.
It indicates that a new update is available. When I choose to update, it comes to the stage where it updates the language file and fails.
I tried also with genie sw (for window pc): it failed too.
Can you give us a link to the firmware file please?

[UC74]

Please see attachment with screenshots.

[Blanca_O]

Hi, All, 

May I please have the device SKU? It can be checked on their end by checking the box of the product, on the barcode label, which should indicate DC112A-xxxxxx.

Regards, 
Blanca 
Community Team
 

[BobHx]

Hi Blanca - mine is DC112A-1TLAUS - working well thanks

Bob

[Blanca_O]

Hi, All, 

Thank you for providing your device's SKU. I am checking this with our engineers. I will provide update once new information will be available

Regards, 
Blanca 
Community Team

[Red_Squirrel]

Hello Everyone,

I'm also suffering the same problem...

A new version has been found. Do You want to upgrade to the new version now?

Current GUI Language Version: 1.0.0.18_2.1.38.3

New GUI Language Version: 1.0.0.44_2.1.38.3

Current Firmware Version 1.0.0.18

New Firmware Version 1.0.0.44_1.0.60

When I click YES, I get the GUI failure.

[Red_Squirrel]

SKU: DC112A-100EUS

[caribica]

DC112A-100EUS same issue never resolved, any advice?

[ab2019]

Same problem

Current GUI Language Version: 1.0.0.18_2.1.38.3

New GUI Language Version: 1.0.0.44_2.1.38.3

Current Firmware Version 1.0.0.18

New Firmware Version 1.0.0.44_1.0.60

SKU: DC112A-100EUS

[ab2019]

---

@ab2019 wrote:

Same problem

Current GUI Language Version: 1.0.0.18_2.1.38.3

New GUI Language Version: 1.0.0.44_2.1.38.3

Current Firmware Version 1.0.0.18

New Firmware Version 1.0.0.44_1.0.60

SKU: DC112A-100EUS

---

Some additinal weirdness, version reported below logout button:

Firmware Version
V1.0.0.18_1.0.60

[SWE_Gardis]

I have the same problem.

Customer service is NOT Netgear's strength.

[Blanca_O]

Hi, All, 

Engineering team provided the list of latest FW for DC112A: 
 
DC112A-1TLAUS Latest FW is 1.0.0.42
DC112A-100EUS, DC112A-100NAS is 1.0.0.44
DC112A-1RDMES and DC112A-2RDMES for Oreedoo Latest FW is 1.0.0.42
DC112A-1Z1MES for Zain Latest FW is 1.0.0.42 

Kindly check again if you already have the latest firmware. 

Regards, 
Blanca 
Community Team

[SWE_Gardis]

You're kidding us now huh?

After a month's wait we will find out the latest FW for DC112A.

We have always known this - but since the language version does not work, we cannot update FW either.

Now you must solve this - we have all bought both a Smart Cradle Router and AirCard for very expensive money - but the support is under all criticism. There is not even a page to download the software manually. Shame on you!
 
Current UI language:
1.0.0.18_2.1.38.3

New user interface language:
1.0.0.44_2.1.38.3

Current version of firmware
1.0.0.34

New version of firmware
1.0.0.44_1.0.60

[UC74]

Something gone wrong, Blanca?

[SWE_Gardis]

I am very disappointed with Netgear's extremely poor handling of this matter.

Do you know what is wrong or not?

The fact that it will take over a month for your technicians to find a solution is not realistic and there is no real dialogue.

You have developed and sold the Smart Cradle, but you forgot the support somewhere along the way.

Why is there, for example, no page where we can download these FW manually?

Visit the download center and enter "DC112A".
Firmware / Software: not available for this model.

Give us an answer now!

[SWE_Gardis]

It is now six days since the Netgear Moderator latest post...
We get no answers, so the question is whether Netgear wants the hardware in return?

The timeline with all the misleading answers from Netgear can only mean one thing - that it's hardware failure.

If there were only problems with the firmware, it would have been fixed a long time ago!

[pierrejn]

---

Hello, I try many times to updrade to the new firmware and it is always the same message as you have, but in french and the upgrade failed  with the same problem. I hope that Netgear will provide us a solution quickly now. May be if we have the new language pack and firmware we can upgrade by ourselves.

Version actuelle de la langue de l'interface graphique: 1.0.0.18_2.1.38.3

Nouvelle version de la langue de l'interface: 1.0.0.44_2.1.38.3

Version actuelle du micrologiciel (firmware) 1.0.0.34

Nouvelle version du micrologiciel (firmware) 1.0.0.44_1.0.60

Notes sur la version:  1.   [Bug Fix] Fixed security issue.  2.   [Bug Fix] Fixed security issue.

[SWE_Gardis]

We are all Netgear customers and the company treats us like crap.

Our company will never buy a product again from Netgear.

[LlamaLarry]

i just cannot understand why they don't release the firmware to the download center so we can at least rule out a problem with delivery via the webUI.  We were alerted to the security fixes in the firmware quite some time ago in a Netgear email campaign, and now they they have decided to actually push out what they said they did it doesn't even install.

I used to think Netgear's reputation was bulletproof from using their managed and smart switches, but now I'm not so sure.

[Blanca_O]

Hi, All, 

I have raised this issue several times to our engineering team. There are only few users who managed to get the firmware updated but majority are still having issue. And this is being investigated. We are now considering of posting the firmware on our support site. You may also send me a private message with the device SKU (DC112A-xxx) and I'll check with them if I can provide the firmware.

I apologize for the inconvenience this has all caused you and appreciate the patience. 

Regards, 
Blanca 
Community Team