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Re: DC112A firmware update fails

manu12
Aspirant

Re: DC112A firmware update fails

Hello Blanca,

 

My SKU is DC112A-100EUS.

I also tried to make the update through the Netgear Genie Windows app, but with the same result. 

Cheers.

Emmanuel

Model: DC112A|AirCard Smart Cradle
Message 26 of 74
Blanca_O
NETGEAR Moderator

Re: DC112A firmware update fails

Hi, All, 

 

Thank you for providing your device's SKU. I am checking this with our engineers. I will provide update once new information will be available

 

Regards, 
Blanca 
Community Team

Message 27 of 74
yoyojpg
Tutor

Re: DC112A firmware update fails

Bonjour tout le monde,

Malgré vos efforts, rien ne fonction au niveau mise à jour !
Regardez les captures d'écran...

En espérant avoir une suite rapide.
Message 28 of 74
yoyojpg
Tutor

Re: DC112A firmware update fails

Second screens hot

Thanks
Message 29 of 74
LlamaLarry
Luminary

Re: DC112A firmware update fails

Kind of good to see routers in other languages are having an issue. I tried switching from English->Auto->German->Spanish all with the same error.

Message 30 of 74
Tom500
Aspirant

Re: DC112A firmware update fails

I have the same problem.

I tried to update the firmware of my Dc112A-100EUS. (old firmwar : V1.0.0.34_1.0.60 and the new : 1.0.0.44_1.0.60)
It indicates that a new update is available. When I choose to update, it comes to the stage where it updates the language file and fails.

Model: DC112A|AirCard Smart Cradle
Message 31 of 74
SWE_Gardis
Star

Re: DC112A firmware update fails

I tried to update firmware on my Dc112A. It says there is a new update available. When I select to update it gets to the stage where it is updating language file and fails. I have tried resetting modem and tried several times with no success.

 

I also tried to look for the new firmware files but i can't find them in the download centre.

Why is the suport for this produkt so bad?!

 

Model: DC112A-100EUS

 

 

Message 32 of 74
Aziiizan
Aspirant

Re: DC112A firmware update fails

I have the same problem can not update my firmware hope for a reply.

Model: DC112A|AirCard Smart Cradle
Message 33 of 74
BINAU
Star

Re: DC112A firmware update fails

@Blanca_O any update on this? This issue has been reported over 30 days ago and most of us are still yet to see some solution. Thats 30+ days were running without the latest security fixes. As a seasoned software developer, I can assure you it does not take anywhere nears that amount of time to plug a install bug or patch the firmware.

Come on NetGear, Its about time you come to the party now.

Model: DC112A|AirCard Smart Cradle
Message 34 of 74
SWE_Gardis
Star

Re: DC112A firmware update fails

I couldn't have written it better myself!
Agree to 100%.
Message 35 of 74
BINAU
Star

Re: DC112A firmware update fails

Still not even a peep from NetGear? What kind oif supprt do you call this? Giving us a run around for months.

Model: DC112A|AirCard Smart Cradle
Message 36 of 74
Gkespy
Tutor

Re: DC112A firmware update fails

I'm still having the issue. DC112A-NAS. Error loading language file. Can't update. Come on, Netgear!
Message 37 of 74
Blanca_O
NETGEAR Moderator

Re: DC112A firmware update fails

Hi, All, 

 

Engineering team provided the list of latest FW for DC112A: 
 
DC112A-1TLAUS Latest FW is 1.0.0.42
DC112A-100EUS, DC112A-100NAS is 1.0.0.44
DC112A-1RDMES and DC112A-2RDMES for Oreedoo Latest FW is 1.0.0.42
DC112A-1Z1MES for Zain Latest FW is 1.0.0.42 

 

Kindly check again if you already have the latest firmware. 

 

Regards, 
Blanca 
Community Team

Message 38 of 74
BINAU
Star

Re: DC112A firmware update fails

@Blanca_O  Thank you, however this does not address the issue that out routers are reporting firmware updates that are not valid for our models in that case. Clearly there is still a very obvious issue here.

Model: DC112A|AirCard Smart Cradle
Message 39 of 74
SWE_Gardis
Star

Re: DC112A firmware update fails

You're kidding us now huh?

After a month's wait we will find out the latest FW for DC112A.

 

We have always known this - but since the language version does not work, we cannot update FW either.

 

Now you must solve this - we have all bought both a Smart Cradle Router and AirCard for very expensive money - but the support is under all criticism. There is not even a page to download the software manually. Shame on you!
 
Current UI language:
1.0.0.18_2.1.38.3

New user interface language:
1.0.0.44_2.1.38.3

Current version of firmware
1.0.0.34

New version of firmware
1.0.0.44_1.0.60

Message 40 of 74
LlamaLarry
Luminary

Re: DC112A firmware update fails

Bianca, I think you've missed the actual point.  Its not that we don't know the latest firmware revision for our devices, it is that the router itself is telling us there is an update and the update fails to load at the language table and cannot proceed.

 

Netgear can do better than this.

Message 41 of 74
UC74
Guide

Re: DC112A firmware update fails

Something gone wrong, Blanca?
Model: DC112A|AirCard Smart Cradle
Message 42 of 74
Tom500
Aspirant

Re: DC112A firmware update fails

We don't need a list. We need working software.

Model: DC112A|AirCard Smart Cradle
Message 43 of 74
SWE_Gardis
Star

Re: DC112A firmware update fails

I am very disappointed with Netgear's extremely poor handling of this matter.
Do you know what is wrong or not?

The fact that it will take over a month for your technicians to find a solution is not realistic and there is no real dialogue.

You have developed and sold the Smart Cradle, but you forgot the support somewhere along the way.
Why is there, for example, no page where we can download these FW manually?

Visit the download center and enter "DC112A".
Firmware / Software: not available for this model.

Give us an answer now!
Message 44 of 74
SWE_Gardis
Star

Re: DC112A firmware update fails

It is now six days since the Netgear Moderator latest post...
We get no answers, so the question is whether Netgear wants the hardware in return?

 

The timeline with all the misleading answers from Netgear can only mean one thing - that it's hardware failure.

 

If there were only problems with the firmware, it would have been fixed a long time ago!

Message 45 of 74
BINAU
Star

Re: DC112A firmware update fails

It seems to be the new standard for NetGear support, wait time is +-10 days for some nonsensical, half baked, no value, re-iterated BS response that addresses nothing and solves nothing.

Model: DC112A|AirCard Smart Cradle
Message 46 of 74
SWE_Gardis
Star

Re: DC112A firmware update fails

And why are most cases resolved - when in fact they are not.
Message 47 of 74
SWE_Gardis
Star

Re: DC112A firmware update fails

We are all Netgear customers and the company treats us like crap.
Our company will never buy a product again from Netgear.
Message 48 of 74
LlamaLarry
Luminary

Re: DC112A firmware update fails

i just cannot understand why they don't release the firmware to the download center so we can at least rule out a problem with delivery via the webUI.  We were alerted to the security fixes in the firmware quite some time ago in a Netgear email campaign, and now they they have decided to actually push out what they said they did it doesn't even install.

 

I used to think Netgear's reputation was bulletproof from using their managed and smart switches, but now I'm not so sure.

Message 49 of 74
Blanca_O
NETGEAR Moderator

Re: DC112A firmware update fails

Hi, All, 

 

I have raised this issue several times to our engineering team. There are only few users who managed to get the firmware updated but majority are still having issue. And this is being investigated. We are now considering of posting the firmware on our support site. You may also send me a private message with the device SKU (DC112A-xxx) and I'll check with them if I can provide the firmware.

 

I apologize for the inconvenience this has all caused you and appreciate the patience. 
 

Regards, 
Blanca 
Community Team

 

Message 50 of 74
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