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Re: DC112A firmware update fails

Gkespy
Tutor

Re: DC112A firmware update fails

I have the DC112A-100NAS.

Thanks!
Message 51 of 74
Blanca_O
NETGEAR Moderator

Re: DC112A firmware update fails

Hi @Gkespy

 

This is noted. 

 

Regards, 
Blanca 
Community Team

 

Message 52 of 74
Tom500
Aspirant

Re: DC112A firmware update fails

Firmware available for download:  https://www.netgear.com/support/download/

 

DC112A-100EUS manual update V1.0.0.44_1.0.60 - OK.

 

Language version English - Current. No updates available. OK

 

Other languages: (for example polish) - language update available. There is still a file error when updating. foto

 

 

Message 53 of 74
LlamaLarry
Luminary

Re: DC112A firmware update fails

Confirmed on all three of my DC112A.  

Message 54 of 74
BINAU
Star

Re: DC112A firmware update fails

Not Working.

 

Firmware wont install on SKU: DC112A-1TLAUS

 

I get this:

 

"This firmware file is incorrect! Please get the firmware file again and make sure it is the correct firmware for this product. "

 

followed up by a "new firmware available" that still wont update either.


Message 55 of 74
LlamaLarry
Luminary

Re: DC112A firmware update fails

All three of mine that did work are DC112A-100NAS.

Message 56 of 74
Blanca_O
NETGEAR Moderator

Re: DC112A firmware update fails

Hi, All, 

 

Please be informed that DC112A Generic SKU firmware 1.0.0.44 is now available on our support site. Should you wish to download the latest firmware, here's the link:

 

https://www.netgear.com/support/product/DC112A.aspx#Firmware%20Version%201.0.0.44

 

This applies to DC112A-100NAS and DC112A-100EUS. 

 

Regards, 
Blanca 
Community Team
 

Message 57 of 74
BINAU
Star

Re: DC112A firmware update fails

Thanks @Blanca_O what about the AUS models?

Model: DC112A|AirCard Smart Cradle
Message 58 of 74
yoyojpg
Tutor

Re: DC112A firmware update fails

Oyé Oyé !

Attention!! Cà y es, le firmware est disponible. 

Je vous mets le lien à télécharger. 

 

http://www.downloads.netgear.com/files/GDC/DC112A/DC112A_V1.0.0.44_1.0.60.zip

 

Il vous faudra le dézipper dans un dossier (sur le bureau par exemple pour l'avoir à portée de main)

 

Pour l'installation, allez dans "Smart Cradle" > Gestion / puis cliquez sur l'onglet "AVANCE" / puis "Administration" / puis "Mise à jour du routeur".

 

Ensuite, sélectionnez le fichier "DC112A-V1.0.0.44_1.0.60.chk"  et OK

 

Le routeur va redémarrer. Internet va se couper. 

 

La clé va redémarrer.

 

Si pas de changement et que le numéro du micrologiciel reste inchangé, réessayez.

 

La clé risque de vous mettre une alerte(1). Pas de panique, allez dans paramètres puis réinitialisation. Elle va vous redemander l'APN, vous cliquez dessus et laissez là se connecter.

 

Relancer votre PC pour fixer tout çà et hop!!

 

Il en a fallu du temps mais nous y sommes arrivés.

 

Merci à tous pour votre persévérance. Cà a payer !

 

Bonne continuation.

 

Yohann

Model: DC112A|AirCard Smart Cradle
Message 59 of 74
yoyojpg
Tutor

Re: DC112A firmware update fails

Oyé Oyé!

Warning!! Here, the firmware is available.

I put you the link to download.

 

http://www.downloads.netgear.com/files/GDC/DC112A/DC112A_V1.0.0.44_1.0.60.zip

 

You will need to unzip it in a folder (on the desktop for example to have it at hand)

 

For installation, go to "Smart Cradle"> Management / then click on the tab "ADVANCED" / then "Administration" / then "Update Router".

 

Then select the file "DC112A-V1.0.0.44_1.0.60.chk" and OK

 

The router will restart. Internet will cut itself.

 

The key will restart.

 

If no change and the firmware number remains unchanged, try again.

 

The key may alert you (1). Do not panic, go to settings and reset. She will ask you again, click on it and leave it to connect.

 

Restart your PC to fix everything here and there!

 

It took a while but we got there.

 

Thank you all for your perseverance. It has to pay!

 

Good continuation.

 

Yohann

Model: DC112A|AirCard Smart Cradle
Message 60 of 74
SWE_Gardis
Star

Re: DC112A firmware update fails

Hi all!
Updating the new firmware went well...
... BUT it does not solve the problem of new version of user interface language.

 

Current Version:   1.0.0.18_2.1.38.3
New user interface language: 1.0.0.44_2.1.38.3

You always get the answer: The UI language file could not be updated

 

Also, this file needs to be available for download.
Can you fix it, @Blanca_O

Message 61 of 74
BINAU
Star

Re: DC112A firmware update fails

and what about firmware for the AUS models?

 

Model: DC112A|AirCard Smart Cradle
Message 62 of 74
SWE_Gardis
Star

Re: DC112A firmware update fails

Any news about the problem with user interface language?

Message 63 of 74
Tom500
Aspirant

Re: DC112A firmware update fails

No. Same as before. Language file update error.

Message 64 of 74
SWE_Gardis
Star

Re: DC112A firmware update fails

Excuse me, Netgear...
... But you actually sell a product called DC112A.

Do you remember it?

 

The product is still sold, and cost me $ 330.
Also, I bought an AirCard 810S for $ 250.
Total: $ 580.

 

Relatively much money, and yet the support is completely useless.
After much hassle, you have finally posted the firmware on your website to silence the criticism reasonably.

 

But for most of us, the firmware does not solve all the problems.
We also need the language package and the new version is called: 1.0.0.44_2.1.38.3.

The only problem is that the current language package cannot be updated: 1.0.0.18_2.1.38.3.

 

You get the answer that: "Could not update user interface language file".

 

Either you solve this - or you remove the new language file from your servers.

This is just embarrassing for Netgear, and hardly inspires any confidence.

Message 65 of 74
wwglen
Aspirant

Re: DC112A firmware update fails

DC112A-2RDMES

Automatically updated the language file to:
V1.0.0.42_2.1.38.3

But will not automatically or manually update firmware:
V1.0.0.18_1.0.60

Thanks
Message 66 of 74
SWE_Gardis
Star

Re: DC112A firmware update fails

Now I've had enough of Netgear's abusive support.

We will replace all equipment related to Netgear and change to another brand that cares about its customers.

Message 67 of 74
Shannon333
Star

Re: DC112A firmware update fails

This issue is not SOLVED yet.

The DC112A with the DC112A-1TLAUS SKU will still not accept this update and its been months.

Model: DC112A|AirCard Smart Cradle
Message 68 of 74
cliffmstone
Tutor

Re: DC112A firmware update fails

Hi. I have tried these steps and all I get is that the file is incorrect

Thanks

Model: DC112A|AirCard Smart Cradle
Message 69 of 74
Shannon333
Star

DC112A 1.0.0.46 Hotfix firmware update fails - still no F/W support for the 1TLAUS SKU

So I started a multiple posts dating back to April regarding the fact that the 1.0.0.43 F/W update does not support the 1TLAUS SKU version of this device at all and it never got resolved even though there were a number of CVE's that applied to the previous F/W that i'm stuck with.

 

Now a Hotfix has been released 1.0.0.46 covering even more vulnrabilites.

and supprise it doesn't support the 1TLAUS SKU like every other firmware release back to 1.0.0.42.

 

can you guys please sort this out - the issue was resolved for other SKU's but not the Australian one.

 

There are a number of vulrabilities that I want to patch and this is not good enough.

I'm ready to go to the ACCC and open a case as this product is still being sold retail with a number of known vulnrabilities and until you fix this update to support the SKU it is a hazard to consumers.

I used to be a netgear fanboy but this is really appaling and put me off.

Model: DC112A|AirCard Smart Cradle
Message 70 of 74
hazza06
Tutor

Re: DC112A 1.0.0.46 Hotfix firmware update fails - still no F/W support for the 1TLAUS SKU

i have the same issue, 'This firmware file is incorrect! Please get the firmware file again and make sure it is the correct firmware for this product.'

 

I have the AUS model as well, product not for for purpose anymore with this current situaion.

 

Like other AUS users, i used to appreciate the Netgear product, generally reasonablly good features, especially the LPC, hoewver very poor support from Netgear, never again!!!! by Aus standards, this is fradualent product...

Message 71 of 74
Shannon333
Star

Re: DC112A firmware update fails

 

 

The DC112A-1TLAUS is still not being covered by firmware updates since 1.0.0.42

 

It is now vulnrable to:

 

PSV-2019-0295,
PSV-2019-0296;
PSV-2020-0001,
PSV-2020-0009,
PSV-2020-0108,
PSV-2020-0118,
PSV-2020-0119

ZDI-CAN-9642,
ZDI-CAN-9643,
ZDI-CAN-9647,
ZDI-CAN-9648,
ZDI-CAN-9649,
ZDI-CAN-9618,
ZDI-CAN-9703,
ZDI-CAN-9756,
ZDI-CAN-9767,
ZDI-CAN-9768

 

 

The mainline firmware is now up to 1.0.0.48.

 

When is netgear going to fix this?

 

 

Message 72 of 74
hazza06
Tutor

Re: DC112A firmware update fails

so netgear are silent on the issue, and continue to provide crap service huh ?

Message 73 of 74
Shannon333
Star

Re: DC112A firmware update fails

Yep

 

I used to swear by netgear products ever since the early 2000's

 

Have recommended them to many of my business customers, god know how many sales of Prosafe netgear products have been due to the business i've done. not to mention all of the home products to friends and family that have been made due to my recomendations.

 

 The way the are treating us home users with a less popular but still supported poducts is bull....

Most mum and dad home users would have no idea that they are sitting on vulnrable devices.

 

The fix should be easy - make sure this SKU is included in the Firmware build list for the product family root firmware but aparently in 11 months that is too hard, i'm just going to put it down to the company is being run by a bunch of cash hungry execs chasing the bottom line with little genuine care for their loyal customers - its pretty obvious when you look at how the support stucture is setup, also the firmware team looking at other threads is pretty incompetent or not being given enough resources to do their job properly as testing seems to be absent by the number of broken F/W's being released.

 

I'm done with patiently waiting

Goodbye Netgear.

 

Hello HP/Aruba and Ubiquity

 

 

 

Message 74 of 74
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