Data usage indication

[Mikey1]

I have just updated the firmware and now the data usage indicator has stopped working. It seems this was an old problem that was fixed with a firmware update but as I have just updated and checked for updates the only option I see is factory reset. Has anyone any ideas?

[Blanca_O · Accepted solution]

Hi @Mikey1

Thank you for responding. Kindly reach out to Telstra to ensure that the device reached the billing server. 

Regards, 
Blanca 
Community Team

[Blanca_O]

Hi @Mikey1

Welcome to NETGEAR Community! 

May we request the following information to assist you further: 

- Exact model of your device

- Firmware version 

- Where did you purchase the unit? 

Please reset the device and let us know of the result. 

Regards, 
Blanca 
Community Team

[Mikey1]

Hi Blanca_0 

the model is MR1100, firmware version NTG9X50C_12.06.02.00 bought from Telstra. Hope this helps.

[Mikey1]

Forgot to mention that I have reset unit, even left overnight with battery out but made no difference.

[Blanca_O · Accepted solution]

Hi @Mikey1

Thank you for responding. Kindly reach out to Telstra to ensure that the device reached the billing server. 

Regards, 
Blanca 
Community Team

[Blanca_O]

Hi @Mikey1

We’d greatly appreciate hearing your feedback letting us know if you need further assistance.

Regards, 
Blanca 
Community Team