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Forum Discussion
Data usage info unavailable at this time Nighthawk M2 MR2100
Hi, I have had no data usage info showing on my Nighthawk M2 for the last couple of months. I have spent a total of eight hours online to Telstra over the past few days with no resolution. I'm pret...
Hi Bianca,
I have no other concerns at all with my device.
I will try Telstra again when I have some spare time. Each time I've tried to get help, it's taken three or four hours of back and forth messages before they just say they can't help.
I think I'll phone them rather than "chat" and see if I can get them to understand the problem better.
Thanks for your advice.
Hi Gidget21 ,
I have a Nighthawk MR1100 and have been involved in a discussion about this:
DATA-USAGE-INFO-UNAVAILABLE-AT-THIS-TIME/td-p/2208928
The following is an excerpt from the outcome email for a stressful and unproductive complaint process which started in March with my enquiry in Telstra Messaging about the issue you describe.
“On 27 June 2022 Back of House team investigation outcome says ‘Usage and activation status for Upfront Data plans will not appear on LCD displays for mobile broadband devices (eg NETGEAR Nighthawk M5, Telstra 5G Wi-Fi Pro) with no definite time to resolve but in progress”
This was almost what was said to me the previous day, except the Complaint Manager had said that no time was planned for investigation of the issue therefore “in progress” becomes meaningless.
They did not mention the M1 or M2 variants and they included the ZTE made 5G Wi-fi Pro, which, if true, indicates the problem goes beyond Netgear. The test device they sent me, a Nighthawk M6 was also affected.
Telstra Billing server is definitely getting necessary usage updates. One of the many fruitless phone calls involved a three way call in which the billing manager said; “There is no problem with the billing updates, how dare you connect me with a customer” and then hung up.
There is more recent thread which confirms this sorry state:
Mobile-Routers-Hotspots-Modems/NightHawk-M2-is-not-showing-data-usage/td-p/2232160
Telstra is still showing: "An intuitive user experience lets you track your data usage with ease on the colour LCD display, or manage your device and network settings from the device homepage touchscreen." as a feature for their M2 Netgear devices.
As part of my request for complaint resolution I asked them to inform customers of the "outage"
of this service on their website which would at least save some of us the inconvenience of trying to explain the issue. Not to mention the obligatory useless factory resets.
Historically when this issue occurred Telstra in conjunction with Netgear issued firmware updates, but as both organisations are looking the other way . . .
Thank you so much! I tried again as was suggested to me, but got absolutely nowhere once again. I don't have the time or the energy to keep contacting Telstra about it. The "chat" function just makes me angry as they don't listen or understand what I am trying to say. It usually ends with me telling them how incompetent and rude they are which isn't really helping the situation 🙄 😁
At least you have confirmed what I already knew which is that I am not alone in this!
Thanks again.Hi Gidget21 ,
You're very welcome. I am sorry that I didn't get the information to you sooner but I was shell-shocked from the complaint experience.
Along the way from March to July, I vaguely recall one of the "technicians" implying that they would not move on it until all old plans were migrated into Upfront plans, again no time-frame given.